Medical Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Handle incoming calls from patients placing orders.

• Address inquiries and resolve complaints effectively.

• Troubleshoot significant customer service issues.

• Offer general product details to customers.

• Assist patients with both new and reorder processes.

• Manage a high volume of inbound calls promptly.

• Identify patient needs, clarify information, research issues, and deliver solutions.

• Evaluate patient demographics and information to fulfill order requests.

• Process orders using the customized ERP system at Byram.

• Keep patient records current by updating account information.

• Suggest additional products that may be necessary or available.

• Help customers finalize purchases both online and via phone.

• Educate customers on product terms and features.

• Maintain a professional company image through both voice and online interactions.

⛳️ Requirements

• Exceptional listening, verbal, and written communication skills.

• Strong data entry and typing abilities.

• Understanding of customer service practices and principles.

• Capability to manage stressful situations effectively.

• Customer-oriented mindset with the ability to adapt to various personality types.

• Competence in multitasking, setting priorities, and managing time efficiently.

• Minimum of 3 years of experience in call centers, data entry, and a medical background.

• Bilingual English/Spanish speakers are an advantage.