Medical Customer Service Representative

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Respond to incoming calls from patients placing orders

• Address inquiries and handle complaints

• Resolve significant customer service issues

• Provide general information about products

• Assist customers in completing purchases both online and via phone

• Educate customers on product terms and features

• Maintain a professional image of the company through voice and online interactions

• Help patients with the new and reorder processes

• Efficiently manage a high volume of inbound calls

• Identify patient needs, clarify details, investigate issues, and offer solutions

• Analyze patient demographics and information to fulfill order requests

• Process orders utilizing the Byram customized ERP system

• Update patient records by maintaining account information

• Suggest additional products that may be necessary or available

⛳️ Requirements

• Exceptional listening, verbal, and written communication abilities

• Strong data entry and typing proficiency

• Familiarity with customer service practices and principles

• Capability to manage stressful situations effectively

• Customer-focused with the ability to adapt to various personality types

• Competence to multitask, prioritize, and manage time efficiently

• A minimum of 3 years of experience in call center, data entry, and medical environments

• Bilingual in English and Spanish is a plus