This is a fully remote position, open to applicants in United States.

📋 Description

• Professionally manage inbound and/or outbound calls related to patient inquiries concerning healthcare billing statements and/or collect overdue balances.

• Engage with patients through inbound and outbound phone communications.

• Deliver informed responses to inquiries about medical bills and accounts.

• Comprehend and comply with regulatory standards, policies, and procedures, including HIPAA.

• Ensure outstanding customer service and prompt replies regarding benefits, billing, claims, payments, and related issues.

• Review and evaluate insurance Explanation of Benefits to assess patient responsibility, adjustments, and write-offs.

• Clarify charges, respond to queries, and convey requirements, policies, and procedures related to patient financial care services and resources.

• Collaborate within a team-oriented environment in a culturally diverse call center setting.

• Achieve individual performance metrics.

⛳️ Requirements

• Exceptional organizational, customer service, and communication abilities.

• Moderate proficiency in computer skills, including a working knowledge of Microsoft Office and/or Google Suite Tools.

• Strong problem-solving skills, sound judgment, attention to detail, and thorough follow-through are essential.

• Capability to handle multiple tasks and operate within several systems concurrently.

• Ability to work independently with minimal supervision.

• At least 1 year of experience in customer service.

• Preferred knowledge in medical billing and/or revenue cycle management within a healthcare context (1 year).

• Experience in a patient contact center (call center) setting (1 year).

• Capacity to maintain appropriate levels of confidentiality.

• Understanding of HIPAA and compliance standards.

• Eligibility for full-time employee benefits.

🏝️ Benefits

• Comprehensive four-week training program.

• Opportunities for career advancement.

• Competitive benefits package including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees).

• Virtual Patient Contact Center environment.