Mechanical Service Technician

This is a fully remote position, open to applicants in France.

📋 Description

• Provide exceptional mechanical services to improve machine functionality and enhance the customer experience.

• Ensure that mechanical systems meet customer expectations.

• Address and resolve mechanical machine issues in the field promptly when feasible.

• Keep customers updated regarding resolution strategies and potential expenses.

• Conduct mechanical installation, commissioning, testing, integration, optimization, maintenance, and repair at customer sites.

• Install, inspect, and maintain sprockets, chains, belts, shafts, bearings, gearboxes, motors, rollers, frames, and guarding.

• Analyze, assess, and diagnose mechanical equipment while troubleshooting machine issues until resolved.

• Carry out preventative, pre-season, and post-season servicing of machines.

• Improve ongoing machine performance.

• Provide updates to customers and inform sales leadership of potential sales opportunities or customer inquiries.

• Maintain strong relationships with the customer care centre team and offer regular updates.

• Address or escalate customer complaints, ensuring timely, clear, and professional resolution or investigation.

• Foster a “Safety first” culture throughout the company, with customers and in the industry.

⛳️ Requirements

• An industrial trade qualification in mechanical, mechatronics, electrical, electronic, automation, or industrial manufacturing is preferred, or an equivalent degree/diploma.

• A minimum of 3 years of experience as a field service engineer or equivalent education.

• Relevant experience in troubleshooting mechanical equipment.

• Proficient in PC building, repair, and diagnostic testing.

• Familiarity with PC and MS Office suite is required.

• Ability to read, analyze, and interpret technical procedures and/or governmental regulations.

• Capability to solve practical problems.

• Experience with packaging and/or printing machinery is advantageous.

• Strong customer service skills are essential.

• Ability to present information and respond to inquiries from managers, clients, customers, and the public.

• Good written and verbal communication skills.

• A positive attitude with a strong customer service focus.

• Experience interacting with customers in a service delivery setting.

• Must be able to perform frequent bending, kneeling, standing, and work in confined spaces.

• Ability to work effectively under pressure.

• Capable of lifting up to 20 kg regularly.

• Must be able to distinguish the full range of colors in the color spectrum.

• No significant food allergies that would hinder work around food, nuts, fruits, and vegetables.

• Ability to work in food processing plants, farms, cold storage facilities, and outdoors in varying temperatures.

• Willingness and capacity to work overtime as requested.

• Willingness to travel extensively, up to 40% of the time.

• Must possess a valid Driver’s License and be able to drive without restrictions.

• Must be eligible to obtain a valid passport for travel.

🏝️ Benefits

• Birthday leave - enjoy a day off on us!

• Superannuation employer contribution paid in addition to base salary.

• Eight weeks of fully paid parental leave for all eligible employees.

• Onsite car parking available.

• Employee referral bonus program.

• Jubilee program.

• Access to Employee Assistance Program (EAP).

• Global career opportunities with a strong track record of internal promotion.

• Opportunities for professional training and development.

• Collaborative environment that encourages idea sharing and innovative thinking.

• Commitment to cultural diversity and inclusiveness of thought and individual perspectives.