Mechanical Project Engineer, Customer Support

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Provide engineering support to the Customer Support and Sales teams for system upgrades, retrofits, and modernization proposals.

• Assist Service and Project Managers by offering field support, commissioning assistance, and troubleshooting for installed systems.

• Analyze current system configurations and customer needs to create engineering solutions for modifications and enhancements.

• Evaluate system performance, manufacturing feasibility, costs, and maintenance implications associated with proposed changes.

• Create and modify system layouts and components using 2D and 3D CAD tools, including steel structures, sheet metal parts, and BEUMER equipment.

• Enhance designs for maintainability, cost-effectiveness, and operational efficiency.

• Draft specifications, as-built updates, and technical documentation related to service.

• Oversee and assist in the fabrication, procurement, and installation of retrofit or replacement components.

• Work collaboratively with Engineering, Purchasing, Project Management, and Field Service teams.

• Keep records of engineering changes, service reports, and technical documentation up to date.

• Develop and manage project schedules for service-related engineering tasks.

• Evaluate system designs in relation to customer requirements, operational standards, and performance expectations.

• Lead and support smaller-scale service engineering projects, including retrofit initiatives and system improvements.

• Engage in root cause analysis and continuous improvement initiatives to enhance system reliability and minimize downtime.

⛳️ Requirements

• Bachelor’s degree in Mechanical Engineering or a related field, or equivalent experience.

• Over 5 years of experience in mechanical engineering, ideally in material handling, automated systems, or service/support settings.

• Proficient in mechanical design for automated machinery or material handling equipment.

• Comprehensive understanding of mechanical systems, pneumatics, hydraulics, and basic controls integration.

• Proficient in 2D and 3D CAD modeling tools.

• Strong knowledge of manufacturing processes, drafting standards, dimensioning, and tolerancing.

• Familiarity with electrical motors, power transmission, and concepts of system integration.

• Understanding of IBC and OSHA requirements relevant to material handling systems.

• Ability to assess existing systems and devise practical engineering solutions in live operational settings.

• Exceptional problem-solving skills focused on reliability, maintainability, and lifecycle performance.

• Capability to coordinate efforts across engineering, service, and operations teams.

• Experience in supporting retrofit, upgrade, or field-based engineering initiatives is highly regarded.

• Effective utilization of engineering and project management tools to oversee service-related work.

• Excellent time management abilities and attention to detail.

• Strong verbal and written communication skills, particularly in customer-facing scenarios.

• Ability to juggle multiple priorities in a fast-paced, service-oriented environment.

• Self-driven, proactive, and a collaborative team player with strong interpersonal abilities.

• Strong listening skills and a customer-focused approach.

• Willingness to travel domestically and internationally up to 25% to support customer sites and service activities.

🏝️ Benefits

• 100% coverage of medical and dental premiums for employees and eligible dependents.

• 401(k) plan with a generous matching contribution.

• Life insurance coverage.

• Long-term disability insurance.

• Vision insurance.

• Accident insurance.

• Critical illness insurance.

• Generous paid time off.

• Paid company holidays.

• Additional flexible days off.

• Performance-based bonus potential through the Target Agreement Plan.

• Per diem eligibility for qualifying travel expenses in accordance with the IRS schedule.