Maternity Care Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Engage with and enroll members in the Mom and Baby Beginnings program via telephone.

• Conduct health and psychosocial surveys, perform initial screenings, and assess needs.

• Verify member eligibility, review enrollment history, demographics, and current health status.

• Educate members about program offerings and coordinate related services and health benefits.

• Ensure timely and accurate documentation in electronic records.

• Foster relationships with members and establish consultative connections with physician offices.

• Document care coordination activities and member feedback in accordance with professional standards and CareSource policies.

• Enhance member processes and communicate repeatable improvements to leadership.

• Coordinate care in collaboration with assigned case managers and the internal complex clinical team.

• Facilitate Person-Centered planning, as well as monitor, evaluate, and adjust care plans.

• Consult and work collaboratively with professionals, community members, families, providers, and stakeholders.

• Oversee service delivery to ensure appropriate care and compliance with waivers.

• Assist providers with technical inquiries related to processes.

• Support internal care coordination efforts and enhance member outcomes.

• Participate in provider meetings to outline available services and benefits.

• May mentor and/or supervise new staff members.

• Perform additional duties as assigned.

⛳️ Requirements

• A diploma or Associate's degree in a healthcare-related field or equivalent relevant work experience is required.

• A Bachelor’s degree in a healthcare-related field is preferred.

• A minimum of three (3) years of experience in a healthcare setting, including discharge planning, case management, care coordination, and/or home/community health management experience.

• Intermediate proficiency in Microsoft Office, including Outlook, Word, and Excel.

• Ability to effectively communicate with a diverse group of individuals.

• Capacity to multi-task and work independently while collaborating within a team environment.

• Knowledge of local, state, and federal healthcare laws and regulations, as well as company policies regarding case management practices.

• Familiarity with and adherence to Case Management Society of America (CMSA) standards for case management practice.

• Strong understanding and appreciation for all cultures and demographic diversity.

• Ability to interpret and apply current research findings.

• Awareness of community and state support resources.

• Critical listening and analytical thinking skills.

• Proficient decision-making and problem-solving skills.

• Strong organizational and time management skills.

• Trauma-informed training is preferred.

• No specific licensure or certification required.

🏝️ Benefits

• Bonus linked to company and individual performance may be available.

• A substantial and comprehensive total rewards package.

• Support for employee total well-being.