Marketplace Onboarding Manager

This is a fully remote position, open to applicants in Arizona, +13 more states.

📋 Description

• Conduct research to identify potential new supplier candidates in targeted marketplace categories.

• Engage with prospective suppliers, articulate SupplyHouse’s marketplace value proposition, and oversee the qualification process.

• Collaborate with Category Management to prioritize discussions with suppliers.

• Manage the complete onboarding process for approved suppliers, covering agreements, contracts, data requirements, and timelines.

• Lead the setup and validation of technical feeds, including product-data mapping and resolving data quality issues.

• Provide training to suppliers on SupplyHouse’s systems, data standards, and operational requirements.

• Act as the primary point of contact for suppliers during onboarding and address issues to achieve go-live milestones.

• Document onboarding procedures and maintain Standard Operating Procedures (SOPs).

• Develop and oversee processes related to claims, warranties, and returns.

• Monitor supplier performance after launch and escalate issues related to service, data quality, and accounting.

• Review weekly feeds for new product suggestions and coordinate their addition with Category Management.

• Investigate competitor listings to identify improvements in content, imagery, and positioning.

• Perform image audits and data cleanup, including updates to attributes and filters.

• Test and document the features of the marketplace and supplier dashboard capabilities.

• Implement operational projects that involve data cleanup, content audits, and cross-system reconciliation.

• Collaborate with teams in Merchandising, Pricing, Supply Chain, Customer Service, order fulfillment, and Product Catalog.

• Address escalated inquiries from marketplace customers and analyze trends in returns.

• Reconcile discrepancies in freight and non-freight shipping, and update item dimensions accordingly.

• Monitor out-of-stock items and assist with pricing updates to ensure alignment between SupplyHouse and supplier pricing.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, Merchandising, or a related field (or equivalent professional experience).

• A minimum of 3-5 years of experience in marketplace operations, e-commerce merchandising, or a related field.

• Strong analytical skills with the capability to interpret sales and inventory data and convert insights into actionable strategies.

• Proficiency in Microsoft Excel and adeptness in navigating multiple data systems and reporting tools.

• Experience in managing supplier or vendor relationships within an operational framework.

• Excellent organizational skills with the capacity to handle multiple workstreams and adjust to shifting priorities.

• Effective written and verbal communication skills, with the ability to collaborate across cross-functional teams.

• Proven track record of documenting processes and creating SOPs in a systematic, repeatable manner.

• Currently authorized to work in the U.S. on a full-time basis; SupplyHouse.com will not provide visa sponsorship.

• Willingness to travel to the headquarters in Melville, NY, three times a year.

• Ability to work Monday through Friday, from 8:00 a.m. to 5:00 p.m., with flexibility across time zones.

• Experience with marketplace platforms or B2B e-commerce environments is preferred.

• Familiarity with product feed management, catalog systems, or Master Data Management (MDM) tools is preferred.

• Background in plumbing, HVAC, or trade supply distribution is a plus.

🏝️ Benefits

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options.

• 401(k) plan with up to a 4% company match.

• Paid vacation, sick leave, and holidays.

• Company-paid basic life insurance and long-term disability coverage.

• Discounted auto, home, and pet insurance programs.

• Flexible Spending Account (FSA).

• Confidential support for mental health, financial planning, and legal issues through our Employee Assistance Program (EAP).

• Company-provided equipment and a one-time $250 stipend for remote work setup.

• $750 annual budget for professional development.

• $25 monthly credit for Grubhub.

• Company rewards and recognition program.

• Ownership for All program that offers financial benefits from the company's growth and successes.

• Wellness initiatives and a Flex-Time Policy.

• Annual merit increases and bonus opportunities.

• Hands-on training provided.

• Commitment to diversity and inclusion initiatives.

• Opportunities for internal mobility.

• Paid time off for volunteering.

• Participation in donation drives and employee-nominated contributions.

• Monthly town hall meetings, regular one-on-one check-ins, employee feedback initiatives, and a company-wide ideas forum.