Customer Onboarding Specialist I – French/English Speaking

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Salesforce queues, customer applications, and declines.

• Track and cultivate early engagement through automated email campaigns and shared inbox communication with Sales representatives.

• Assist with fleet enrollment and pending activation initiatives.

• Perform account setup and data validation with a high degree of accuracy.

• Provide customers with education on fundamental program features and functionalities during onboarding interactions.

• Recognize and escalate issues that could affect the customer experience.

• Collaborate with Sales and internal teams to facilitate seamless onboarding transitions.

• Offer exceptional customer service while managing onboarding timelines and expectations.

• Concentrate on onboarding Micro and Small Fleet customers, ensuring their early lifecycle success.

⛳️ Requirements

• Strong orientation towards customer service.

• Excellent verbal and written communication skills.

• Keen attention to detail and accuracy.

• Basic problem-solving skills.

• Effective time management and organizational abilities.

• Capability to confidently address customer objections and inquiries.

• Familiarity with CRM and onboarding tools (Salesforce, Siebel, Genesys).

• Proficient in Microsoft Office Suite and Google Workspace.

• 0–2 years of experience in customer service, onboarding, or a related field.

• Bilingual in French and English.

🏝️ Benefits

• Health, dental, and vision insurance.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Disability insurance.

• Tuition reimbursement.

• Eligibility for quarterly or annual bonuses for non-sales roles, based on the applicable plan.