Market Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Manage the daily operations of the market.

• Oversee personnel, processes, and systems that facilitate care delivery, growth, and talent management.

• Administer and supervise various aspects of the market's Profit and Loss (P&L).

• Lead a profitable segment within Monogram Health.

• Accomplish key organizational results, KPIs, and objectives pertaining to financial health.

• Collaborate with clinical and operational leaders to ensure quality patient care and enhance both patient and staff experiences.

• Represent the market during Monthly Operating Reviews.

• Advocate for change, execute strategic priorities, enhance operations, deliver results, and cultivate a strong culture.

• Oversee the clinical and operational team members within the market.

• Develop and present findings in Monthly Operating Reviews.

• Facilitate meetings at the market, regional, and enterprise levels.

• Generate reports, conduct data analysis, and perform root-cause analysis on market KPIs and trends.

• Lead clinical operations across market, regional, and centralized stakeholders.

• Drive initiatives for new patient engagement and meet established patient retention/disengagement targets.

• Collaborate with leaders from the Call Center, Marketing, Provider Engagement, and Community Outreach on growth strategies.

• Manage patient experience, service recovery, grievances, complaints, and retention efforts.

• Monitor operational metrics and oversee the P&L.

• Supervise scheduling systems, processes, and performance metrics.

• Manage staff capacity, productivity, visit frequency, and quality assurance.

• Prioritize risk visit frequency for high-risk and opportunity patients.

• Deliver evidence-based care plans for both patients and providers.

• Ensure the accuracy, timeliness, and quality of clinical documentation in Electronic Medical Records (EMRs).

• Manage and report on compliance risks and issues.

• Supervise Advanced Practice Providers, Registered Nurses, Social Workers, and Market Administrative Coordinators.

• Conduct performance management, coaching, development, skip-level meetings, and regular one-on-ones.

• Support talent acquisition, interviewing, and hiring processes.

• Onboard, train, and provide ongoing support to field-based team members.

• Manage staffing in accordance with budget, workforce planning, and workforce management strategies.

• Lead bi-annual in-person team-building and facilitated learning sessions.

• Perform additional duties as assigned.

⛳️ Requirements

• Must be a resident of Pennsylvania.

• Experience in supervising nurses, nurse practitioners, and social workers is required.

• Proven experience in partnering with physicians to achieve results.

• Demonstrated accountability for performance outcomes and driving results.

• Ability to handle multiple tasks and manage a high volume of concurrent priorities.

• Proficient in using, interpreting, and drawing conclusions from large datasets.

• Excellent verbal, written, and visual communication abilities.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).

• Experience with Electronic Medical Records (EMR) or Care Management Platforms is required.

• A BS/BA degree or equivalent experience is necessary.

• At least 3 years of prior experience in Managed Care or Delegated Risk Partnerships is essential.

• Experience managing a high-risk patient population and leading clinical staff in care management, managed care, and/or home health is preferred.

• An MBA, MHA, or similar degree is a plus.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Employee assistance program.

• Employer-paid and voluntary life insurance.

• Disability insurance.

• Health and flexible spending accounts.

• 401k plan with employer match.

• Financial wellness resources.

• 20 days of paid time off (PTO).

• 7 paid holidays.

• 1 floating holiday.

• Paid parental leave.

• Resources for work-life assistance.

• Physical wellness perks.

• Mental health support.

• Employee referral program.

• BenefitHub employee discounts.

• Opportunities for bonuses.