Managing Director, Product Training

This is a fully remote position, open to applicants in California.

📋 Description

• Recruit and manage a team of employees, encompassing hiring, retention, termination, career advancement, project scheduling, progress tracking, grievance resolution, coaching, and acting as a Security Liaison.

• Formulate a strategic vision and roadmap for customer education initiatives that align with the company's objectives.

• Create and implement educational channels, such as online courses, tutorials, webinars, live training sessions, and product onboarding offerings.

• Establish a learning strategy and content management plan to enhance development efficiency and the quality of learning content.

• Partner with Product Management, Marketing, Customer Success, Technical Support, and other departments to identify educational needs and opportunities.

• Set KPIs and analyze data to evaluate and continuously enhance the effectiveness and impact of customer education.

• Engage directly with customers through workshops, seminars, and other events to gather insights and promote ongoing learning.

• Keep abreast of industry trends, best practices, and new technologies in customer education to integrate relevant innovations.

• Serve as an internal thought leader and advocate for customer education.

• Collaborate with Product, Technical Support, DevOps, Implementation, Sales, and Marketing teams to ensure educational initiatives align with business goals.

⛳️ Requirements

• A bachelor's degree in Education, Instructional Design, Communications, Technology, Business, or a related field.

• Demonstrated leadership experience in customer education with tangible results achieved within a SaaS environment.

• Strong grasp of instructional design principles, adult learning theory, and educational technologies.

• Strategic capability to convert business objectives into actionable educational initiatives and assess their impact.

• Experience collaborating across various functions, including Product, Marketing, Sales, and Support teams.

• Proficiency in learning management systems (LMS), content authoring tools, and relevant software applications.

• Exceptional communication and presentation skills, with the ability to clearly explain complex concepts to diverse audiences.

• A passion for customer success and a commitment to delivering outstanding learning experiences.

• Willingness to travel up to 30% to customer sites and the company headquarters in California.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) plan with company matching.

• Generous paid time off and holidays.

• Opportunities for professional development and growth.