Manager, Technical Assistance Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Program Managers and Program Specialists tasked with coordinating and executing complex technical assistance initiatives.

• Foster a high-performing team through coaching, mentoring, performance evaluation, workforce planning, and career development.

• Supervise the daily implementation of assigned technical assistance programs.

• Convert strategy and contractual obligations into cohesive work plans, assignments, timelines, and deliverables.

• Manage workflows for intake, triage, service matching, delivery, follow-up, and case closure.

• Track productivity, quality, timeliness, customer experience metrics, milestones, service activities, outcomes, and KPIs.

• Establish operational procedures, quality control measures, governance frameworks, decision-making protocols, and quality assurance practices.

• Oversee workload, staffing capacity, prioritization of tasks, and allocation of resources.

• Validate program data and compile findings for internal, partner, and funder reports.

• Transform strategic direction into scalable service models, standardized workflows, and repeatable delivery processes.

• Identify and address operational risks; escalate significant risks to the Director along with recommendations.

• Cultivate relationships with internal teams, subject matter experts, external partners, and participating organizations.

• Drive continuous improvement using performance data, stakeholder feedback, and lessons learned.

• Coordinate efforts across technical assistance, data and reporting, finance, compliance, platform and infrastructure, and expert teams.

• Report directly to the Director of the Technical Assistance Center.

• Execute other duties as assigned.

⛳️ Requirements

• Bachelor's degree in healthcare administration, public health, business, or a related field, or equivalent experience.

• 7-10 years of progressive experience in managing complex programs, service delivery operations, technical assistance initiatives, workforce development programs, contracts, grants, or related healthcare operations.

• 3+ years of progressive leadership experience, including performance management, coaching, workforce planning, workload oversight, and staff development.

• Ability to translate strategy, contractual requirements, or program objectives into actionable work plans, team priorities, and measurable outcomes.

• Experience in coordinating cross-functional work and managing multiple stakeholders, dependencies, timelines, and competing priorities.

• Strong operational judgment, problem-solving abilities, and risk management skills.

• Excellent written, verbal, facilitation, and interpersonal communication skills.

• Strong analytical capabilities and experience leveraging program data, performance metrics, and feedback to inform decisions and enhance delivery.

• Capacity to lead effectively in a remote and dynamic environment.

• Preferred: Experience in managing grant- or contract-funded programs, including deliverables, reporting, compliance, and partner coordination.

• Preferred: Background in healthcare, public health, technical assistance, workforce development, health IT, or a similar mission-driven setting.

• Preferred: Experience in managing or coordinating centralized intake, triage, service delivery, case management, or customer support workflows.

• Preferred: Experience working within environments with multiple partners, subcontractors, or program integrators.

• Preferred: Project or program management certification or equivalent formal training.

• Ability to work independently and efficiently from a home office.

• High-speed internet service is required.

• Ability to maintain a distraction-free workplace.

• Completion of a 50-60 minute competency assessment prior to the team interview.

🏝️ Benefits

• 100% remote work from home.

• Comprehensive benefits package (details available on the OCHIN website).

• Opportunities for professional development.

• Nationwide travel support for on-site Go Live assistance based on business needs.