Manager, Site Reliability Engineering

This is a fully remote position, open to applicants in Utah.

📋 Description

• Mentor, guide, and develop a team of Site Reliability Engineers (SREs)

• Recruit and retain high-caliber engineers

• Foster a culture of blameless postmortems

• Oversee daily project management, which includes standups, ticket grooming, tracking, and ensuring stakeholder visibility

• Take responsibility for the availability and performance of production systems from start to finish

• Establish and manage Service Level Indicators (SLIs), Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets

• Manage incident response, on-call duties, escalations, and postmortem analysis

• Promote automation to minimize repetitive firefighting and implement sustainable solutions

• Oversee capacity planning, scaling, and strategies for disaster recovery

• Deploy and optimize AI tools for investigation and incident management

• Integrate AI into incident workflows, such as drafting incident summaries, suggesting root causes, and creating postmortems

• Collaborate with Engineering, Product, and Security teams to embed reliability within the Software Development Life Cycle (SDLC)

• Coordinate with stakeholders during significant incidents

• Represent the SRE team in architecture reviews and roadmap planning discussions

• Communicate reliability metrics and risk assessments to leadership

• Maintain and update runbooks and playbooks

• Monitor uptime, Mean Time to Recovery (MTTR), Mean Time to Detection (MTTD), and error budgets

• Enhance monitoring, alerting, and incident management tools

• Contribute to decisions regarding observability, infrastructure budgets, and vendor selections

⛳️ Requirements

• Over 8 years of experience in Site Reliability Engineering (SRE), DevOps, or Infrastructure Engineering

• At least 2 years of experience in a leadership or management role

• Profound understanding of distributed systems and cloud infrastructure (AWS, GCP, or Azure), along with Kubernetes/Docker expertise

• Practical experience with observability tools such as Datadog, Prometheus, Grafana, Honeycomb, or ClickHouse

• Proficiency in CI/CD practices and infrastructure as code (e.g., Terraform, Ansible, or similar tools)

• Proven track record in incident management and cultivating a genuine postmortem culture

• Strong scripting or programming skills (Python, Go, or similar languages)

• Ability to articulate complex technical issues to non-technical stakeholders

• Experience in implementing in-house telephony solutions

• Knowledge of chaos engineering practices

• Experience managing on-call responsibilities across distributed or global teams

• Familiarity with reliability work adjacent to security and compliance (SOC2, ISO 27001)

• History of scaling an SRE function in line with company growth

🏝️ Benefits

• Life insurance and both long-term and short-term disability coverage

• Paid maternity and paternity leave

• Fertility benefits

• Generous vacation policy, including three 4-day summer holiday weekends

• Comprehensive medical, dental, and vision coverage

• 401k plan with company contribution matching

• Bi-annual swag drops featuring exclusive Podium gear and apparel

• Access to an exceptional gym at HQ (Utah), equipped with local professional trainers and classes

• Onsite childcare center at HQ (Utah), subsidized for employees

• An open and transparent organizational culture