Manager – Security Consulting

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead Security Operations and Security Consulting engagements on the ServiceNow platform, from initial discovery and planning through to implementation, deployment, user adoption, and post-production transition.

• Comprehend client goals, security operating models, technological environments, regulatory requirements, associated risks, and program maturity to direct engagement strategy and execution.

• Conduct stakeholder interviews, discovery sessions, maturity assessments, design workshops, executive steering committees, project-status meetings, and governance discussions.

• Ensure that all deliverables align with client expectations, Statements of Work, contractual obligations, budgetary constraints, timelines, and quality benchmarks.

• Oversee delivery risks, scope modifications, dependencies, and escalation processes.

• Provide guidance to clients on ServiceNow Security Operations, Security Incident Response, Unified Security Exposure Management, Vulnerability Response, Threat Intelligence Security Center, Security Posture Control, Configuration Compliance, and related practices.

• Convert business, security, regulatory, and operational requirements into strategic plans, maturity assessments, roadmaps, operating models, and measurable outcomes.

• Supervise solution delivery and evaluate designs, workflows, integrations, automation, dashboards, reporting, implementation strategies, and ServiceNow Otto capabilities.

• Direct the development of incident-response processes, exposure and vulnerability prioritization, threat-intelligence workflows, remediation efforts, security automation, and integrations with enterprise tools.

• Lead, mentor, and foster the growth of Architects and consulting team members.

• Manage resource planning, staffing, workload distribution, and team assignments.

• Support recruitment, interviewing, onboarding, training, and retention efforts.

• Monitor engagement financials, budgets, utilization rates, capacity, schedules, delivery performance, risks, and client satisfaction levels.

• Establish engagement metrics and assist with governance, status updates, forecasting, documentation, quality assurance, and delivery controls.

• Report on engagement performance, risks, resource needs, and client issues to the Director.

• Contribute to business development, account growth, pre-sales discovery, product demonstrations, proposals, estimates, staffing models, Statements of Work, Requests for Proposals, and follow-up opportunities.

• Enhance the ServiceNow Security Consulting practice through improved service offerings, methodologies, accelerators, demonstrations, templates, training materials, and reusable assets.

• Participate in go-to-market initiatives, thought leadership, webinars, conferences, industry events, case studies, and client-facing materials.

⛳️ Requirements

• Over 7 years of experience in delivering consulting services in cybersecurity, risk management, compliance, governance, ServiceNow, or enterprise technologies.

• At least 3 years of experience in leading consulting teams, managing client engagements, or holding a managerial, senior consultant, lead consultant, or architect-level position.

• Proven experience in managing multiple client engagements or workstreams, which includes overseeing project teams, scope, budgets, schedules, resources, risks, and deliverables.

• Demonstrated capability to lead discovery sessions, stakeholder interviews, requirements workshops, maturity assessments, solution reviews, executive presentations, and governance meetings.

• Strong knowledge of security operations, incident management, exposure and vulnerability management, threat intelligence, security posture management, remediation, security automation, and cybersecurity program governance.

• Proven experience in translating business, security, regulatory, and operational requirements into implementation strategies, roadmaps, operating models, and scalable ServiceNow solutions.

• Experience overseeing integrations between ServiceNow and SIEM, EDR, vulnerability scanning, threat intelligence, CMDB, IT operations, and other enterprise security technologies.

• Experience in developing proposals, estimates, staffing plans, Statements of Work (SOWs), and responses to Requests for Proposals (RFPs).

• Bachelor’s degree in Information Systems, Cybersecurity, Computer Science, Business, Risk Management, or a related field, or equivalent practical experience.

• ServiceNow Certified System Administrator (CSA) certification.

• Exceptional communication, facilitation, relationship management, and decision-making skills.

• Ability to effectively collaborate with executive stakeholders and geographically dispersed teams.

• Willingness to travel up to 50% based on client and business requirements.

• Preferred: ServiceNow Certified Implementation Specialist credentials related to Security Operations, Certified Application Developer (CAD), or other pertinent ServiceNow certifications.

• Preferred: Professional certifications in cybersecurity, security operations, risk management, auditing, privacy, or project management, such as CISSP, CISM, CRISC, CISA, Security+, GIAC, or PMP.

• Preferred: Experience implementing various ServiceNow Security Operations functionalities.

• Preferred: Experience conducting security maturity assessments, creating multiyear roadmaps, designing security operating models, and developing reusable consulting methodologies and accelerators.

• Preferred: Familiarity with cybersecurity and control frameworks such as NIST Cybersecurity Framework, NIST SP 800-53, ISO 27001, CIS Controls, MITRE ATT&CK, COBIT, PCI DSS, or related standards.

• Preferred: Experience in regulated industries.

• Preferred: Experience with ServiceNow data migrations, integrations, reporting strategies, platform governance, enterprise implementation planning, and related capabilities.

• Preferred: Experience in evaluating or implementing AI-enabled security workflows using ServiceNow Otto, covering governance, security, privacy, explainability, human oversight, and responsible-use controls.

🏝️ Benefits

• Competitive salary plus annual performance-based bonus.

• Fully remote-first work culture.

• Comprehensive benefits package including health, dental, long-term disability, and life insurance coverage.

• 401(k) plan with company matching contributions.

• Reimbursement for job-related training and certifications.

• Opportunity to work on cutting-edge projects at the intersection of AI and Risk Management.

• A collaborative environment where your process designs contribute to real industry solutions.