Manager, Project Initiation – Client Services

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee the daily operations of Project Initiation and guide the team towards achieving organizational objectives.

• Act as the primary contact for management-related issues concerning the establishment of new or modified clinical trials.

• Collaborate with internal functional departments regarding database setup and study requirements.

• Maintain ongoing communication with directors and managers about operational changes.

• Assess process flows and identify opportunities for improvement.

• Develop or manage training materials, templates, job aids, and standard operating procedures (SOPs).

• Implement lessons learned and process modifications across Project Initiation and affected departments.

• Create tools to monitor process effectiveness and support evaluation initiatives.

• Ensure that new clinical testing procedures and IT database validations are completed and deemed acceptable prior to specimen receipt and reporting.

• Assist in interviewing and hiring staff for Project Initiation.

• Engage in process improvement initiatives and departmental metrics reporting.

• Directly supervise members of the Project Initiation team as required.

• Assign clinical trial protocols to fulfill quality and timeline requirements.

• Mentor and train new team members.

• Coach, develop, and retain associates through performance management and career development strategies.

• Execute additional related tasks that support departmental and organizational objectives.

⛳️ Requirements

• Bachelor's degree (B.A./B.S.) from a four-year college or university, with a minimum of 5 years of experience in setup-related and/or project management.

• An equivalent combination of education and experience may be accepted as a substitute for the specified educational and experiential requirements.

• Experience in customer service.

• Exceptional organization, interpersonal, communication, and problem-solving abilities.

• Strong attention to detail, planning, problem-solving, organizational, and time management skills.

• Proficient listening and verbal comprehension skills, including the ability to translate client needs to team members.

• Capability to make informed decisions and adapt to changing environments and requirements.

• Ability to work both independently and collaboratively.

• Competence in adhering to established timelines, processes, and procedures.

• Skills in customer service and client relationship management.

• Proficient in Microsoft Office applications, including word processing, spreadsheets, and PowerPoint.

• Ability to read, analyze, and interpret business periodicals, professional journals, and technical procedures.

• Capability to write business correspondence and procedure manuals.

• Ability to present information and respond to inquiries from managers and clients.

• Ability to perform calculations and manage budgets.

• Skill in applying mathematical concepts to clinical trial budget management and metrics analysis.

• Ability to resolve practical problems with limited standardization.

• Ability to interpret written, oral, diagrammatic, or schedule-based instructions.

• Minimal travel requirement.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements.