Manager, Post Sales Process – Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a strategic partner to stakeholders by pinpointing business challenges and proposing scalable processes and solutions throughout the customer journey.

• Document and assess current workflows, and develop perspectives for process improvement through process mapping.

• Oversee and nurture team members, manage capacity, ensure accountability, and assign tasks among U.S. and international team members.

• Design and implement process and efficiency solutions utilizing Salesforce, Smartsheet, Salesloft, and Gainsight.

• Promote AI tools and adopt an AI-first approach to solution development.

• Establish and monitor KPIs, leveraging data-driven insights to uncover continuous improvement opportunities.

• Take ownership of initiatives from start to finish, managing timelines, gathering requirements, aligning stakeholders, testing, launching, and providing post-launch support.

• Manage change-management plans, assessments, and coordinate with the enablement team.

• Prioritize tasks based on their impact, urgency, and alignment with business objectives.

• Cultivate cross-functional stakeholder relationships and customize solutions to meet operational needs.

• Make decisions informed by business judgment, data analysis, and stakeholder feedback.

• Engage in SDLC events, including stand-ups, sprint planning, sprint reviews, demos, and user acceptance testing (UAT).

• Create user stories, use cases, and both functional and technical specifications.

• Lead UAT to ensure solution requirements and functionality are met.

• Collect post-launch user feedback and analyze usage data for potential enhancements.

• Align business roadmaps with cross-team capacity and system development priorities.

• Address ad hoc and routine stakeholder requests.

⛳️ Requirements

• A minimum of 5 years of relevant experience in business operations within the SaaS sector, with a strong understanding of the customer journey.

• Proven experience in independently managing complex projects with minimal oversight.

• Demonstrated ability to lead teams and develop team members while balancing individual contributor responsibilities with delegation.

• Experience in spearheading business transformation or cross-functional initiatives with measurable results.

• Familiarity with AI tools such as Claude and Cursor.

• Strong prioritization abilities and experience managing a portfolio of projects alongside business-as-usual tasks.

• Experience in creating process maps, drafting technical user stories, documenting business requirements, and conducting user acceptance tests.

• Excellent cross-functional written and verbal communication skills, including the ability to communicate effectively at the executive level.

• Capability to prioritize and handle shifting priorities, ongoing tasks, and major projects.

• Proficient in using business information and judgment to make sound decisions.

• Understanding of business processes and the ability to apply best practices in systems and process management.

• Self-motivated, proactive, and critical-thinking problem solver who can work independently with minimal supervision.

• Required experience with Salesforce, including a strong grasp of best practices and functionalities.

• Preferred experience with Gainsight, Salesloft, and/or Smartsheet.

• A Bachelor’s degree in Computer Science, Computer Information Systems, Business Management, Business Administration, or a related engineering or business field is advantageous but not mandatory.

🏝️ Benefits

• Flexible time off

• Learning and development opportunities

• Comprehensive onboarding program

• Leadership training

• Programs and events

• Bonusly rewards

• Peer-nominated awards

• Company-paid medical, dental, and vision insurance

• 100% employer-paid options and 90% coverage for dependents

• FSA and HSA options

• 401(k) matching

• Telehealth options, including One Medical memberships

• Parental leave and support

• Up to $20k in fertility services

• Surrogacy and adoption reimbursement

• On-demand maternity support through Maven Maternity

• Free breast milk shipping through Maven Milk

• Pet insurance

• Legal advisory services

• Financial planning tools

• Annual bonus

• Equity

• Comprehensive benefits package