Manager, Planning & Business Operations

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate with the Americas Leadership Team to establish, prioritize, and promote initiatives aimed at enhancing hotel performance, guest satisfaction, and operational effectiveness.

• Convert strategic objectives into project charters, success metrics, operational rhythms, decision-making frameworks, and execution plans.

• Lead cross-functional workstreams by recognizing risks, dependencies, obstacles, and solutions.

• Examine operational, guest experience, adoption, and project performance data.

• Create executive-ready documents, business cases, strategic narratives, project updates, and decision-support tools.

• Act as a strategic ally to Americas leaders within a matrixed organization.

• Advocate for hotel operations by ensuring that enterprise projects are practical, actionable, and informed by feedback at the property level.

• Oversee planning, execution, and performance management for high-priority projects across the Americas.

• Assist in Customer Promise planning, performance management, communication, training, adoption, accountability, and the sharing of best practices.

• Facilitate the Americas Managed Property Management System Migration through readiness strategies, communication planning, issue/action management, risk identification, and post-migration stabilization.

• Influence AI On-Property enablement through hotel-focused strategies, resources, training materials, use cases, and support for adoption.

⛳️ Requirements

• A minimum of five (5) years of professional experience.

• At least four (4) years of hospitality operations experience with one or more Hilton brands.

• On-property hotel experience at the Manager level or higher.

• Willingness to travel up to 25% of the time.

• Preferred: BA/BS Bachelor's degree.

• Proven experience in leading strategic initiatives and managing relationships with executive-level stakeholders.

• Proficiency in data storytelling to effectively convey insights, implications, and recommended actions to leadership audiences.

• Familiarity with Hilton's Property Management Platforms (OnQ or PEP).

• Knowledge of Microsoft Co-Pilot.

🏝️ Benefits

• Enjoy 110 nights of significantly discounted travel, with room rates starting as low as $40/night through the Go Hilton travel program.

• Participate in the employee stock purchase program (ESPP) offering a 15% discount on Hilton shares.

• Eligible Team Members can take advantage of paid parental leave, which includes partners and adoptive parents.

• Access personalized caregiving concierge services.

• Benefit from Crisis Concierge support.

• Eligible Team Members can receive free counseling and support through the Employee Assistance Program (EAP).

• Enjoy generous paid time off (PTO).

• Receive health and welfare benefits, including health, dental, and vision plans.

• Participate in retirement plans.

• Eligible for the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions.