Manager, Operations – Neurology

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and evaluate operational performance and objectives.

• Provide leadership and management for ongoing and new process improvement initiatives.

• Identify service challenges and collaborate on action plans with Physician leadership and the Practice Operations Director.

• Assist in the design, development, and monitoring of performance metrics.

• Gather and share system processes and best practices.

• Facilitate research and pilot strategic programs and services to enhance operations.

• Act as a dynamic representative of the division.

• Leverage practice knowledge to promote standard practices within the division.

• Negotiate, communicate, and coordinate operational modifications and new initiatives across practice lines and departments.

• Create and execute operational infrastructure plans for systems, processes, and personnel to support growth.

• Manage actual performance against budget and assess material variances.

• Support the launch of practices and manage a reasonable number of practices.

• Assist team members with operational and financial performance through tracking and consulting initiatives.

• Integrate Vituity resources and services to support, enhance, and innovate practices.

• Facilitate regional activities and team meetings.

• Identify practices poised for change, resources required, and present findings to collaboratives as needed.

• Ensure achievement of operational and quality performance metrics.

• Implement, coordinate, and execute divisional policies and operational initiatives.

• Provide operational support including revenue cycle management, educational programs, and Business Development assistance.

• Travel as necessary to practice locations for personnel and project support.

• Establish standards and objectives for department personnel.

• Review semi-annual performance evaluations and conduct annual performance reviews and goal setting.

• Meet regularly with department personnel both individually and as a group.

• Supervise recruitment, hiring, training, and counseling of department employees in collaboration with physician leaders.

• Conduct staffing and gap analyses, forecast staffing needs, and prepare proposals for growth and expanded practice line functions.

⛳️ Requirements

• Bachelor’s degree in Healthcare Management, Business, Finance, or a related field, along with five (5) years of experience in healthcare operations, business analysis, or operations analysis, or an equivalent combination of education and experience demonstrating the ability to meet the role's expectations and ensure success.

• A minimum of two (2) years of management or progressively responsible roles involving supervisory duties is required.

• A Master’s degree in Healthcare Management, Business, Finance, or a related field, coupled with eight (8) years of experience in healthcare operations, business analysis, or operations analysis is preferred.

• At least three (3) years of management or progressively responsible roles with supervisory duties is preferred.

• Strong analytical and problem-solving skills needed to synthesize various information sources, objectively assess complex operations, and effectively communicate across multiple levels.

• Moderate expertise in healthcare operations with a fundamental to moderate understanding and application of lean six sigma principles and methodologies.

• Advanced analytical and problem-solving capabilities.

• Proficiency in analyzing financial statements and statistical reports.

• Ability to quickly establish credibility with Vituity and hospital clients.

• Skills in project management, negotiation, and facilitation.

• Capability to motivate and develop others' potential.

• Ability to collaborate as a team member in a fast-paced environment.

• Knowledge of the physician’s clinical, management, and leadership roles within the healthcare sector.

• Proficiency in MS Office applications (PowerPoint, Excel, Access, Word).

• Exceptional oral and written communication abilities.

• Public speaking skills with the capability to present to diverse audiences.

• Demonstrated proficiency in managing detailed work accurately and swiftly, meeting deadlines on various projects, and interacting courteously and professionally both in person and over the phone.

🏝️ Benefits

• Monthly wellness events and programs such as yoga, HIIT classes, and more.

• Training programs designed to support and advance your professional growth.

• Team-building activities including virtual scavenger hunts and holiday celebrations.

• Flexible work hours.

• Opportunities to participate in Vituity community events such as LGBTQ+ History Month, Día de los Muertos Celebration, Money Management/Money Relationship, and more.

• Comprehensive health plan options.

• Coverage for dental, vision, HSA/FSA, life, and AD&D, among other benefits.

• Top-tier 401(k) retirement savings plan offering a $1.20 match for every dollar up to 6%, plus discretionary profit-sharing contributions (eligible January following 18 months of service).

• Generous paid time off starting at 3-4 weeks annually.

• Discounts for student loan refinancing.

• Professional and Career Development Program.

• EAP and travel assistance included.

• Wellness program.

• A purpose-driven culture focused on improving the lives of our patients, communities, and employees.

• Annual corporate Success Sharing bonus program based on the company's annual performance.