Manager, Operations Analytics

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Collaborate with Operations leadership and cross-functional teams to convert business inquiries into analytical frameworks and actionable insights.

• Drive in-depth analyses to uncover operational opportunities, assess impacts, and support strategic decision-making.

• Create standardized reporting packages to identify, track, and enhance shop operations.

• Craft and deliver clear, persuasive analytical narratives to operations leadership that promote alignment and prompt action.

• Work alongside Regional and District Managers to prioritize initiatives aimed at enhancing cars per day.

• Offer real-time analytical assistance through dashboards, data visualizations, and ad-hoc reports.

• Mentor and develop operations analysts.

• Assist with ongoing KPI reporting and the monitoring of operational performance.

• Utilize knowledge of shop-level operations to provide practical, actionable recommendations.

• Recognize business trends and key factors affecting operational performance.

• Collaborate with data engineering teams to enhance data quality, accessibility, and usability.

• Aid in the development, execution, and assessment of system-wide operational changes.

⛳️ Requirements

• Bachelor’s degree in a relevant discipline.

• Over 5 years of experience in business or operations analytics, or equivalent experience.

• More than 3 years of experience in multi-shop management.

• At least 1 year of experience leading and mentoring analytics or operational teams.

• Advanced skills in Excel, including complex formulas and problem-solving with extensive data sets.

• Solid proficiency in PowerPoint and Word for executive-level communication.

• Capability to write and comprehend basic SQL for data extraction from relational databases.

• Proven experience in analyzing operational and performance metrics to uncover business opportunities.

• Strong skills in financial modeling, analytical thinking, and strategic planning.

• Excellent communication, presentation, and collaboration abilities with stakeholders.

• Ability to convert data into actionable initiatives and present recommendations to senior leadership.

• Highly organized, self-driven, and adept at functioning in a fast-paced environment.

🏝️ Benefits

• Health and wellness benefits.

• Paid time off.

• Holiday pay.

• Early access to 50% of earned wages at any time through the myFlexPay program.

• Supplemental pay types may include commissions or bonus incentives, depending on the role.