Manager, IT ServiceNow Platform

This is a fully remote position, open to applicants in Alabama, +32 more states.

📋 Description

• Oversee the daily operations of the ServiceNow platform, ensuring it remains stable, performs efficiently, is scalable, and can be upgraded effectively.

• Collaborate with business stakeholders to comprehend their requirements and convert them into technical ServiceNow solutions.

• Consult with users to pinpoint, assess, and develop strategies for improvements.

• Manage and facilitate changes and enhancements, including analysis, testing, change management, and processes for user feedback.

• Implement the ServiceNow platform strategy and promote its value within the organization.

• Identify opportunities for process improvements and automation, implementing compliant best-practice solutions.

• Supervise the development, execution, administration, and evaluation of system processes and mechanisms.

• Oversee the comprehensive implementation of ServiceNow solutions tailored to industry standards.

• Manage relationships with external vendors and partners, ensuring collaboration, adherence to service agreements, and prompt resolution of issues.

• Define and monitor KPIs that measure the effectiveness and success of the ServiceNow platform.

• Design and guide team efforts; select, coach, develop, motivate, and manage team performance.

• Propose operating and capital budgets, controlling expenditures within approved limits.

• Ensure adherence to the organization’s Code of Ethical Conduct, policies, regulations, and applicable laws.

• Travel as necessary.

⛳️ Requirements

• A Bachelor’s degree or equivalent experience in Computer Science, Business Administration, or a related field.

• At least 3 years of experience in information technology and ServiceNow within a complex environment.

• A minimum of 1 year of management experience in project management and overseeing multi-discipline work teams.

• Experience in systems design and development, from business requirements analysis to daily management.

• Advanced project management skills.

• Understanding of enterprise organizational structures, workflows, business system architecture, and technology.

• Capability to convert technical requirements into project design and implementation needs.

• Strong negotiation and facilitation abilities.

• Proficiency in explaining and communicating technical design decisions to customers.

• Ability to manage multiple tasks, prioritize effectively, and complete assignments thoroughly and on time.

• Knowledge of best practices in information systems operations, regulations, and guidelines.

• Experience in establishing working relationships and collaborating with various teams.

• Excellent communication skills.

• No licensure, registration, or certification required.

• No relocation, sponsorship, or visa transfer options available.

🏝️ Benefits

• Comprehensive Total Rewards benefits and well-being programs.

• Competitive compensation packages.

• Generous retirement offerings.

• Career development initiatives.

• Premium pay options, such as shift and on-call pay, where applicable.

• Incentive pay available for select positions.

• Opportunities for annual performance-based salary increases.

• Paid Time Off programs.

• Medical, dental, vision, life, and short- and long-term disability benefits.

• Flexible Spending Accounts for eligible healthcare and dependent care expenses.

• Adoption assistance programs.

• Paid parental leave.

• Defined contribution retirement plans with employer matching.

• Financial wellness programs.

• Educational Assistance Program.