IT Support Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Develop and maintain scripts or integrations that automate repetitive tasks across HubSpot, Soraban, and Google Workspace.

• Manage HubSpot, which includes overseeing user permissions, custom properties, workflows, and integrations.

• Address and resolve internal support tickets efficiently.

• Analyze ticket volume trends and suggest as well as document process improvements.

• Keep process documentation up to date for common workflows and troubleshooting procedures.

• Assist with onboarding and offboarding processes, including account setup, access provisioning, and file transfers.

• Offer general Digital Operations support for daily tools and applications.

• Create simple solutions that bridge process gaps and decrease ticket volume.

• Ensure systems are maintained with minimal manual intervention.

⛳️ Requirements

• Proficient in English, both spoken and written.

• Skills in development or scripting, or experience utilizing AI tools for automating repetitive tasks.

• Exceptional attention to detail.

• Ability to communicate clearly in writing and document processes effectively.

• Comfortable working autonomously in a remote, distributed team setting.

• Eagerness to learn new tools and skills in a dynamic and evolving environment.

• Proactive mindset in proposing new solutions and enhancements.

• Experience as a HubSpot administrator (preferred).

• Familiarity with API/webhook usage and automation platforms (preferred).

• Background in Google Workspace administration (Gmail, Drive, Calendar) (preferred).

• Experience with Google Cloud (preferred).

• Knowledge of Soraban or similar tax practice management systems (preferred).

• Experience with helpdesk or ticketing systems (preferred).

• Basic website maintenance skills (content updates, simple fixes) (preferred).

🏝️ Benefits

• Remote-first, globally distributed team.

• Contractor engagement.