Manager, Intake

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the intake process functions within a designated region.

• Serve as a liaison among regional departments to enhance processes and efficiencies.

• Collaborate with referral sources to gain insights and foster loyalty to AdaptHealth.

• Manage the referral processing across all service lines.

• Gather medical documentation, collect patient financial responsibilities, and accurately input information into systems.

• Ensure adherence to standardized referral procedures, timeliness, accuracy, compliance standards, and departmental metrics.

• Supervise, train, coach, mentor, evaluate, and hold Intake staff accountable.

• Identify root-cause issues and enhance overall processes.

• Manage retail, confirmation, or routing functions as necessary.

• Ensure timely handling of phones and emails.

• Support initiatives and collaboration across departments.

• Develop and uphold Standard Operating Procedures.

• Contribute to improving Patient Experience scores.

• Take on on-call responsibilities during non-business hours.

• Address customer complaints and respond to product or service inquiries.

• Recruit and hire staff, conduct onboarding, and provide training and feedback.

• Set departmental goals that align with the organization’s strategic objectives.

• Meet performance and retention targets, including timely performance evaluations.

• Execute other related duties and work beyond standard business hours as needed.

⛳️ Requirements

• An associate degree or equivalent is required; a bachelor’s degree is preferred.

• A minimum of three (3) years of relevant experience in health care administration, finance, insurance, customer service, claims, billing, call center, or management, regardless of industry, is required.

• Preferred experience includes two (2) years in HME claims.

• Proficiency in computer skills and familiarity with Microsoft Office, particularly Excel.

• Strong analytical and problem-solving abilities with keen attention to detail.

• Exceptional verbal and written communication skills.

• Excellent customer service capabilities.

• Aptitude to prioritize and manage multiple projects effectively.

• Capacity to learn new technologies and comprehend data flow through systems and system interactions.

• Leadership qualities and ability to co-manage in a multi-site setting.

• Ability to work independently with minimal supervision.

• Must possess a valid driver's license and be willing to travel as necessary.

• Availability to work after hours as needed.

• Commitment to maintaining patient confidentiality and operating within HIPAA guidelines.

• A company-conducted background check is mandatory for all positions.

• A company-conducted Motor Vehicle Record Check is required for driving positions.

🏝️ Benefits

• Competitive Compensation and Incentives.

• Comprehensive Total Rewards & Benefits package.

• 401(k) plan with company match.

• Paid Time Off Plans, including 6 paid holidays.

• Employee Stock Purchase Plan.

• Paid Parental Bonding Leave.

• Short and Long-term Disability Insurance.

• Life and AD&D Insurance.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

• Access to CVS Minute Clinic and Teledoc services.

• Spousal Advantage Reimbursement Plan.

• Identity Theft Protection and Legal Plan.