Manager, Gift Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Process wire, check, third-party, and credit card donations, ensuring precise and prompt entry into TFACT, Teach For America’s tailored Salesforce instance.

• Oversee a portfolio of fundraising teams and provide updates regarding gift monitoring, documentation, revenue data accuracy, and tax acknowledgements.

• Offer adaptable gift-processing support outside of the designated portfolio as required.

• Handle complex and/or event-related gifts for ad hoc tax acknowledgements.

• Ensure that accurate and considerate tax receipts are dispatched following the receipt of donations.

• Address inquiries from fundraisers and donors regarding specific tax receipts.

• Assist with updates to the Classy online giving platform.

• Support fundraising teams with donation experiences during events and maintain revenue data integrity.

• Contribute to robust revenue data quality practices within the Development team.

• Take part in the Annual Gift Report/Review process.

• Provide additional operational support to the FundOps team.

• Respond to donor inquiries via donations@ and assist online donors in managing their donations and user profiles within Classy.

• Communicate updates, policies, and data quality issues from GiftOps to fundraising teams.

• Engage in GiftOps-related enterprise-wide training sessions.

• Participate in team meetings for Fundraising Operations, Development, and Revenue Accounting.

• Join discussions on team culture, core values, and diversity, equity, and inclusiveness.

• Engage in Elevate to enhance performance and learning.

• Contribute to organization-wide, D-Team, or FundOps special projects.

• Participate in Corps Member interviews with the Admissions Team.

⛳️ Requirements

• Bachelor’s degree is required.

• 3+ years of relevant experience in operations is essential.

• Excellent verbal and written communication skills are necessary.

• A strong client-service orientation is crucial.

• Ability to foster strong partnerships with client and partner teams is important.

• Proven capacity to succeed in a deadline-driven environment.

• Strong collaborative spirit along with the ability to independently drive projects.

• Competence in organizing, prioritizing, tracking, and managing workflow, goals, and resources.

• Exceptional attention to detail and organizational abilities are required.

• Capability to use logic and data for decision-making while executing tasks.

• Experience with Microsoft Excel, Microsoft Word, and/or Google Sheets and Google Docs is necessary.

• Previous experience with revenue data is preferred.

• Familiarity with Salesforce or other CRM systems is preferred.

🏝️ Benefits

• Flexible/remote home office work arrangement.

• Limited travel for team meetings.

• Most interactions are conducted virtually.