Director, Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a project management team (“pod”) comprised of Senior Project Managers, Project Managers, and Discovery Analysts.

• Enhance the client experience through timely responses, consultative communication, and the utilization of Lighthouse technologies and workflows.

• Allocate personnel resources and oversee team performance within the designated pod.

• Monitor key performance indicators and promote team engagement and culture.

• Cultivate client relationships while ensuring consistency in consultative communication and standards.

• Clearly communicate scope and deadline expectations to both internal and external stakeholders.

• Propel team outcomes in technology, workflow and process expertise, issue resolution, and alignment with departmental or company goals.

• Assist with project initiation tasks, including preparation for kick-off calls and documentation of standards.

• Aid in project closure activities, such as final billing and data destruction.

• Provide strategic, operational, and results-driven leadership.

• Execute other related responsibilities as assigned.

⛳️ Requirements

• Excellent analytical and logical reasoning abilities.

• Competence in problem-solving and managing diverse variables where limited standards apply.

• Proficient written and verbal communication skills.

• Capability to handle challenging situations and resolve conflicts effectively.

• Exceptional organizational skills and the ability to multitask efficiently.

• Robust project management capabilities.

• Skill in interpreting written or verbal instructions.

• Ability to work within established timelines and budget constraints.

• Ensuring quality, accuracy, and timeliness of implementation.

• Proficient in delegating tasks to appropriate inter-departmental team members.

• Skillful in balancing workloads when demands exceed team or individual capacity.

• Flexibility and adaptability to changing and increasing workloads.

• Ability to assess team members' challenges with change and workload and devise solutions.

• Experience in managing people managers.

• Ability to develop positive and professional relationships both internally and externally.

• Proficient in using a computer, communicating over the phone, and reading printed materials.

• Willingness to be on call periodically and work outside regular hours, including evenings and weekends.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401k with company match.

• Company-paid life and AD&D insurance.

• Company-paid short- and long-term disability.

• Telemedicine services.

• Wellness plans.

• Generous Flexible PTO program.

• Paid volunteer days.

• Voluntary accident, hospitalization, and critical illness insurance plans.

• Pet insurance.

• Annual bonus or incentive program.