Manager, Fintech Implementation

This is a fully remote position, open to applicants in Arizona, +11 more states.

📋 Description

• Act as the primary program owner and main contact for assigned fintech client onboarding efforts, from initiation to implementation, testing, and launch.

• Develop and uphold comprehensive onboarding implementation plans, detailing timelines, milestones, dependencies, and resource requirements.

• Facilitate kickoff and regular status meetings with clients and internal stakeholders.

• Monitor progress against deadlines and proactively identify obstacles.

• Collaborate on requirements and deliverables across Compliance, BSA/AML, Risk, Legal, Operations, Fintech, and Technology teams.

• Convert regulatory and compliance requirements into actionable program tasks and checkpoints with input from subject-matter experts.

• Consistently apply the established onboarding program framework and playbook.

• Assist in pre-launch readiness reviews and go/no-go decision discussions.

• Deliver regular status updates, including risk and delay alerts, and escalate issues to leadership as necessary.

• Maintain implementation documentation, including implementation plans, RAID logs, milestone trackers, and post-implementation handoff lists.

• Serve as the day-to-day contact for fintech clients during the implementation phase.

• Support audit and examination requests, tracking remediation items as needed.

• Share lessons learned to enhance the implementation process and partner experience.

• Engage in cross-functional working sessions.

• Oversee multiple implementations at once and adjust to evolving priorities.

⛳️ Requirements

• Bachelor’s degree in Business, Project Management, Finance, or a related discipline, or equivalent relevant experience.

• At least 5-7 years of experience in program or project implementation management within the financial services sector.

• Direct experience with fintech, payments, Banking-as-a-Service, sponsor and/or issuing bank, or bank-fintech partnership models.

• Proven track record managing client-facing implementation or onboarding projects within a regulated financial institution is highly preferred.

• Understanding of card issuing, program management, and the bank-side onboarding processes for fintech partners.

• Familiarity with regulatory and compliance obligations relevant to fintech client relationships.

• Strong project management abilities with a capacity to oversee multiple simultaneous client onboarding projects.

• Skill in coordinating efforts across Compliance, BSA/AML, Risk, Legal, Operations, and Technology stakeholders.

• Exceptional client-facing skills with the ability to manage expectations of fintech partners.

• Capacity to translate regulatory and compliance requirements into practical program tasks, milestones, and checkpoints.

• Excellent communication and coordination skills.

• Strong analytical and problem-solving capabilities.

• Effective in both written and verbal communication.

• High level of professional integrity and sound judgment in handling sensitive or confidential client information.

• PMP or similar project/program management certification is preferred but not mandatory.

• Familiarity with project management tools like Smartsheet or Jira is advantageous.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Accounts (FSA).

• Short- and Long-Term Disability Plan.

• Group Life Insurance.

• 401K Salary Deferral Plan.

• Wellness Program.

• Education and Tuition Expense Reimbursement.

• Paid Time Off (PTO) and Unique Vacation Purchase Program.

• Nationwide Pet Insurance Coverage.