Manager, Enterprise Technical Leads

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, manage, coach, and develop a team of customer-facing Enterprise Technical Leads.

• Provide performance feedback and career guidance in alignment with Technical Solutions expectations.

• Foster a culture of ownership, accountability, and continuous improvement.

• Mentor team members by exemplifying technical judgment, customer management, and execution skills.

• Directly oversee complex, high-stakes enterprise customers and their implementations.

• Architect and implement scalable technical solutions and integrations that involve multiple systems and stakeholders.

• Act as the technical escalation point for both personal accounts and the team portfolio.

• Balance hands-on delivery with team leadership responsibilities.

• Collaborate with Strategic Engagement, Product, Engineering, GTM, Science, and Privacy teams to align priorities and facilitate delivery.

• Offer structure, prioritization, and decision-making frameworks to handle complexity.

• Represent Technical Solutions in cross-functional discussions.

• Identify trends to promote process improvements and create repeatable frameworks.

• Balance custom solutions with standardization and scalability.

• Enhance internal systems, documentation, and tools to boost team efficiency.

• Drive comprehensive technical delivery for large, high-impact enterprise customers.

⛳️ Requirements

• 5–8+ years of experience in a customer-facing technical role, such as solutions engineering, implementations, technical program management, or a related field.

• Demonstrated history of leading complex enterprise implementations or integrations.

• Ability to operate effectively at both the team leadership and hands-on technical contributor levels simultaneously.

• 1–3+ years of experience managing or mentoring technical, customer-facing teams.

• Proven capability to develop high-performing individuals and enhance team performance.

• Ability to balance coaching, accountability, and support for varying experience levels.

• Strong skill in managing competing priorities across personal accounts and team responsibilities.

• Comfort in navigating ambiguity, escalations, and high-stakes customer situations.

• Sound judgment in determining when to dive deep versus delegate tasks.

• Experience in driving alignment among Product, Engineering, Strategic Engagement, and GTM teams.

• Ability to translate technical complexity into clear decisions and actionable steps.

• Capability to influence others without formal authority and drive outcomes among diverse stakeholders.

• Proven ability to manage enterprise relationships and escalations with credibility and confidence.

• Strong commitment to achieving exceptional customer outcomes.

• Ownership mindset with consistent follow-through.

• This position is not eligible for employment sponsorship.

🏝️ Benefits

• Comprehensive total rewards compensation strategy.

• Post-offer health screenings and vaccinations as required by clients.

• Reasonable accommodations provided for individuals with disabilities.

• Equal Employment Opportunity protections.

• Anonymous voluntary demographic questions that do not impact the application or hiring process.