Manager, Compliance & Risk

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily functions of the Compliance Management System (CMS).

• Carry out annual risk assessments and manage the Risk & Control library within the GRC platform.

• Facilitate the complete audit process for ISO 27001 and PCI-DSS certifications as well as client evaluations.

• Ensure the timely completion of Due Diligence Questionnaires (DDQs).

• Oversee Payment Portal compliance, which includes KYB onboarding, transaction monitoring, adherence to Nacha rules, and compliance with card networks.

• Implement continuous monitoring of FDCPA, TCPA, Reg F, and BSA/AML frameworks.

• Assess and validate corrective action plans based on root-cause analysis.

• Directly manage, mentor, and allocate daily tasks for compliance specialists and analysts.

• Hold accountability for team service level agreements (SLAs).

• Manage Jira Service Management, AuditBoard, Confluence, and Responsive tools.

• Maintain executive key performance indicators (KPI) and key risk indicators (KRI) dashboards.

• Report directly to the Director of Compliance & Risk.

• Ensure that AI-driven SaaS platforms adhere to regulatory standards.

⛳️ Requirements

• A minimum of 5 years of progressive experience in compliance, risk, or audit within fintech, SaaS, or financial services sectors.

• At least 3 years of experience in direct people management.

• Extensive operational knowledge of FDCPA, TCPA, GLBA, Reg F, BSA/AML, Nacha, and PCI-DSS.

• Practical experience in administering GRC tools.

• Proficient in advanced Jira/Confluence workflow management.

• Familiarity with DDQ/RFP platforms.

• Experience using Looker and Google Sheets/Excel.

• Bachelor’s degree in Business, Finance, Legal Studies, or Information Systems, or equivalent professional experience.

• Industry certifications such as CRCM, CAMS, CISA, or CRISC are advantageous.

• Access to a reliable internet connection and a professional workspace.

• Capability to safeguard confidential company, employee, customer, and business information while working remotely.

• Willingness to work outside of standard business hours and travel occasionally for global operations support, company meetings, training, offsites, and collaborative projects.

🏝️ Benefits

• Flexible vacation policy.

• Medical, dental, and vision insurance coverage.

• Options for traditional and Roth retirement savings.

• Company-paid disability and life insurance.

• Flexible Spending Account & Limited FSA options.

• Family-friendly parental leave policy.

• Time off for volunteering and voting.

• Access to an on-demand wellness platform for you and five friends or family members.

• PerkSpot discount program with over 900 merchants nationwide.

• A remote-first work environment.

• Reasonable accommodations to support individuals in performing essential job functions.