Manager, Commercial Operations

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage the entire deal desk operations, encompassing pricing guidance, intricate deal structuring, as well as pricing and discounting standards.

• Implement standard Statements of Work (SOWs) and Master Service Agreements (MSAs), while maintaining contracting standards in collaboration with Customer Success, Sales, and external legal/fractional General Counsel for approvals and non-standard terms.

• Oversee pipeline integrity, stage definitions, and inputs for forecasting.

• Conduct regular pipeline and forecast reviews for leadership.

• Manage commercial Objectives and Key Results (OKRs), tracking key outcomes and identifying risks and obstacles.

• Oversee data integrity, lead routing, and lifecycle definitions in partnership with Customer Success, Sales, and Marketing.

• Identify and implement AI-driven commercial workflows and automate reporting processes.

• Assist in the development of pitch decks and sales materials.

• Create and manage Account Plans, outlining stakeholders, growth opportunities, and account health.

• Facilitate internal reporting and communication throughout the commercial organization.

⛳️ Requirements

• A minimum of 5 years of experience in revenue operations, commercial operations, deal desk, or a related sales/commercial role.

• Strong financial and commercial insight, with comfort in pricing logic, deal structuring, and understanding contracting concepts such as MSAs and SOWs.

• Hands-on experience with SaaS platforms and CRM tools, ideally acting as the primary owner of a system like HubSpot (data hygiene, lead routing, and reporting), rather than just a user.

• Practical experience utilizing AI tools to enhance efficiency, such as automating reporting, creating workflows, or applying them to pipeline and forecasting tasks.

• Proven ability in cross-functional stakeholder management, with a history of effectively collaborating across Sales, Customer Success, Marketing, and Legal to ensure deals and projects progress smoothly.

• Hands-on experience applying AI in operational workflows, not just casual or search-based interaction with a chatbot.

• Availability to work during US business hours.

• Ideally located within a US time zone: Eastern, Central, Mountain, or Pacific.

🏝️ Benefits

• Flexibility to work from anywhere during US business hours.

• Competitive salary, including the option to participate in the Antenna equity program.

• Mentorship from seasoned executives.

• Opportunity to grow and make an impact in a rapidly expanding startup.

• Travel for in-person team off-sites (visa permitting).