Manager, Clinician Experience – Onboarding and Scheduling

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for physicians and advanced practice providers from the moment of contract signing until their initial scheduled shift.

• Familiarize clinicians with Sevaro's culture, expectations, communication protocols, and on-shift experience.

• Monitor onboarding progress, follow up on any pending requirements, identify delays, and facilitate resolutions.

• Provide training to clinicians on Synapse, clinical shift workflows, and site-specific stroke and consultation procedures.

• Ensure comprehension of workflows, escalation protocols, documentation standards, and hospital-specific expectations.

• Oversee system access, conduct login tests, and perform final readiness evaluations.

• Create and maintain training manuals, workflow documents, and quick-reference materials.

• Assist with credentialing and licensing applications, documentation, progress tracking, and communications.

• Serve as a liaison between clinicians, credentialing, licensing, IT, operations, quality, hospital relations, hospitals, and clients.

• Address urgent concerns and ensure they are resolved effectively.

• Manage scheduling for over 80 physicians nationwide, taking into account contracts, credentials, availability, hospital approvals, and shift volume.

• Keep track of missing or uncovered shifts, coordinate coverage, and implement emergency scheduling adjustments.

• Communicate schedules, changes, open shifts, and coverage requirements to physicians.

• Analyze scheduling patterns and volume to ensure adequate coverage across hospital sites.

• Establish and monitor key performance indicators (KPIs) for onboarding completion, scheduling readiness, physician satisfaction, and shift coverage.

• Aim to finalize physician onboarding within seven days after credentials and system access are granted.

• Evaluate data, develop action plans, enhance workflows, and report on progress, risks, needs, and outcomes to leadership.

⛳️ Requirements

• Prior leadership or management experience, ideally within healthcare operations, physician relations, staffing, scheduling, onboarding, or a related domain.

• Proven ability to lead processes, manage competing priorities, and hold team members and stakeholders accountable.

• Experience in managing intricate schedules, staffing needs, or operational workflows.

• Exceptional interpersonal and communication skills, capable of building and sustaining positive relationships with physicians.

• Strong organizational, time-management, and project-management capabilities.

• Good judgment and problem-solving abilities, with a talent for managing conflict and resolving urgent matters.

• Experience in cross-departmental collaboration and coordination with multiple stakeholders.

• Ability to analyze data, recognize trends, and make informed operational decisions.

• Meticulous attention to detail and a commitment to maintaining accurate records.

• Proficiency in Microsoft Office and scheduling, communication, or workflow management systems.

• Capability to work independently in a remote setting and respond to urgent scheduling needs as required.

• Flexibility to adapt to evolving healthcare operations, staffing requirements, and organizational priorities.

• Authorization to work in the United States.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Short-term disability coverage.

• Paid time off (PTO) and company-paid holidays.

• Fully remote work environment.

• Willingness to travel.

• Wellness benefits.

• Technology equipment provided.

• Opportunity to collaborate with a physician-led leadership team dedicated to innovation and enhancing neurological care nationwide.

• A collaborative, mission-driven culture centered on patient outcomes and operational excellence.

• 100% fully remote opportunity.

• Competitive compensation.