Manager, Client Success

This is a fully remote position, open to applicants in Texas.

📋 Description

• Foster and strengthen relationships with current clients.

• Develop strategies that align with both client and internal business goals.

• Discover opportunities for expansion and enhance portfolio performance.

• Oversee client retention and satisfaction by comprehending client needs, goals, and challenges.

• Serve as a consultative partner for enterprise clients.

• Communicate client objectives to internal teams and facilitate service delivery.

• Proactively handle enterprise accounts and initiate strategic discussions.

• Work collaboratively across departments to ensure effective service delivery.

• Oversee contractual commitments, service level agreements, and key performance indicators.

• Influence stakeholders and provide solutions for complex challenges.

• Maintain accurate reporting and documentation within Salesforce.

• Develop and implement an annual retention strategy.

• Project revenue from the book-of-business.

• Conduct training for other teams and share market insights.

• Suggest strategies to enhance collaboration and improve workflows.

⛳️ Requirements

• Bachelor's degree.

• Minimum of 7 years of experience in customer-facing roles such as customer success, account management, customer support, or sales.

• Proven experience managing complex health plan clients and successfully growing and retaining accounts.

• In-depth knowledge of quality performance programs, including HEDIS, Medicare Stars, NCQA, and other quality rating systems.

• Proficient in using Salesforce tools, including Salesforce.com.

• Capability to prioritize and manage various tasks, creatively address issues, and escalate challenges when necessary.

• Strong executive presence with exceptional written and verbal communication skills.

• Excellent interpersonal skills, enabling the formation of relationships with decision-makers and influencers at all organizational levels.

• Analytical and problem-solving abilities to influence, negotiate, and successfully close deals while ensuring customer satisfaction and retention.

• Ability to act as a team resource and thought leader in developing innovative solutions.

• Capacity to collaborate and work inclusively within a team environment.

• Willingness to travel as needed, up to 20% of the time.

🏝️ Benefits

• Annual bonus under the Labcorp Bonus Plan.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.