Manager, Agentic Ops

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Spearhead the establishment and advancement of the Managed Services division, encompassing processes, operational rhythms, metrics, and the operational framework.

• Partner with the Sales and Practice teams to develop sales playbooks and effectively position the Agentic Ops offering in the marketplace.

• Actively participate in shaping the Agentic Ops product vision by conducting user interviews, mapping user journeys, and prioritizing features.

• Collaborate closely with key clients to gain insights into their challenges and ensure our solutions yield significant impact.

• Operate with defined success metrics, including recurring revenue, Net Promoter Score (NPS), retention, and expansion within support accounts.

• Facilitate connections among internal teams—Operations, Sales, Partnerships, and Marketing—to ensure alignment and accelerate execution.

• Cultivate the division’s culture, processes, product vision, and go-to-market strategy.

⛳️ Requirements

• Proven experience in managing technical teams focused on support, operations, or Managed Services.

• Familiarity with Site Reliability Engineering (SRE), IT Service Management (ITSM), and contemporary service operations practices.

• A solid practical understanding of artificial intelligence—while building models is not required, having enough knowledge to make strategic AI decisions is essential.

• Exceptional communication skills and comfort in client-facing situations: you thrive on engaging with clients and can simplify intricate concepts.

• Advanced proficiency in English—capable of conducting meetings with clients and global stakeholders.

🏝️ Benefits

• Health and dental insurance

• Meal and food allowance

• Childcare assistance

• Extended paternity leave

• Partnerships with gyms and health and wellness professionals through Wellhub (Gympass) and TotalPass

• Profit Sharing and Results Participation (PLR)

• Life insurance

• Continuous learning platform (CI&T University)

• Discount club

• Free online platform focused on physical, mental, and overall well-being

• Pregnancy and responsible parenting course

• Collaborations with online learning platforms

• Language learning platform

• Health and Well-being team

• Inclusion specialists and affinity groups

• Support and accommodations for individuals with disabilities during the selection process