Manager, Administrative Coordinator Program

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop scalable processes and systems as the Administrative Coordinator program and team expand.

• Oversee hiring practices that align with the Stripe talent standards.

• Supervise individual contributors across various regions.

• Cultivate relationships with key stakeholders and leaders throughout Stripe.

• Report to and collaborate closely with the ABP Program Manager.

• Assist in operational efforts, programming, and processes for the global ABP Program, including operating cadence, business rhythm, and documentation.

• Lead and manage a team of Administrative Coordinators.

• Keep track of team workload, capacity, performance, and quality of support.

• Create and maintain program scope, documentation, guidelines, tools, processes, templates, playbooks, and knowledge management initiatives.

• Provide feedback and coaching to team members.

• Address program escalations, feedback, and concerns effectively.

• Build and maintain relationships with executives, peers, and stakeholders while ensuring open communication channels.

• Manage headcount and capacity planning in collaboration with the ABP Program Manager.

• Organize onboarding and training logistics for new Administrative Coordinators.

• Act as a subject matter expert on Stripe- and ABP-related policies and guidelines, including travel and expenses.

• Identify and resolve large-scale, ambiguous, and complex challenges that impact the company and organization.

• Drive strategic program changes, process enhancements, simplification, automation, and ongoing improvement.

• Compose and disseminate communications across the ABP Team and to stakeholders.

• Participate in strategic planning and roadmapping efforts.

• Demonstrate excellent judgment on sensitive and cross-functional matters.

⛳️ Requirements

• Proven experience in managing stakeholders and influencing key client relationships.

• Background in headcount planning and recruitment practices.

• Proficient in project and program management.

• Experience as an Administrative or Executive Assistant or substantial knowledge of the administrative support role.

• Experience managing or leading individuals or a small team is preferred.

• Familiarity with managing global programs is preferred.

• Experience in mentoring, developing, and enhancing the skills of individual contributors is preferred.

• Ability to manage bandwidth and balance workloads for multiple individuals is preferred.

🏝️ Benefits

• Comprehensive health insurance plans.

• Generous paid time off and holidays.

• Professional development opportunities.

• Flexible work arrangements.

• A dynamic and inclusive company culture.