Manager, Accounts Receivable – Healthcare Revenue Cycle

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee, develop, and take responsibility for an Accounts Receivable line of business within ambulatory surgery centers.

• Lead a POD team comprising 5–15 individuals onshore while collaborating with offshore leadership and PDO teams.

• Manage a revenue responsibility of $2–$3 million.

• Guide, develop, and support A/R Representatives and Account Performance Managers in enhancing client account performance.

• Create onboarding and training frameworks in collaboration with Learning and Development and ensure their effective implementation.

• Cultivate the skills of inexperienced or underperforming employees through constructive feedback and coaching.

• Monitor departmental performance through KPIs and hold the team accountable for their results.

• Conduct one-on-one meetings with employees and facilitate team meetings.

• Review and analyze reports and data alongside analytics and Account Performance Managers.

• Identify denial trends, report global payer issues, and implement strategies for recovery.

• Provide expertise regarding billing policies, state guidelines, reimbursement analysis, challenging accounts, and claims handling.

• Maintain a comprehensive understanding of client-specific statements of work.

• Establish and assess A/R policies, procedures, and best practices.

• Act as the primary point of contact for assigned clients and address their inquiries.

• Conduct regular client interactions through email and conference calls.

• Ensure the precise and high-quality preparation, analysis, and presentation of client deliverables.

• Identify potential issues in client performance and implement preventive measures.

• Support A/R team members in achieving and surpassing goals while providing feedback to client services.

⛳️ Requirements

• A minimum of 3 years of experience in medical A/R, with at least 1 year in a supervisory capacity.

• Over 3 years of A/R and claims experience within the healthcare sector.

• Strong analytical skills and a proven track record in leading process improvement initiatives and managing projects.

• Advanced understanding of Medicare, Medicaid, Private Insurance, Private Pay, Liability, and Worker’s Compensation requirements and procedures.

• Familiarity with diagnosis and medical terminology.

• Intermediate proficiency in Microsoft Office Suite.

• Knowledge of and compliance with HIPAA, HITECH, and patient confidentiality policies.

• Advanced understanding of the revenue cycle.

• Experience in ASC billing is preferred.

• Proficiency in Epic is strongly preferred.

• Experience in creating and delivering client-facing content and presentations.

• Demonstrated ability to lead, develop, and grow a team.

• Proven success in driving results.

• Willingness to travel to company offices, key company events, and industry gatherings.

🏝️ Benefits

• Fully remote or hybrid work arrangement.

• Travel opportunities to company offices, key company events, and industry gatherings.