Manager, Account Management – Large Group Segment

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct and oversee Strategic Client Managers and Senior Client Managers responsible for Cigna Global Health Benefits’ top clients.

• Manage the performance of the assigned Large Group portfolio in terms of persistency, revenue, membership growth, earnings, client satisfaction, and strategic priority metrics.

• Facilitate portfolio management and renewal processes primarily for an experience-rated portfolio.

• Recognize retention and earnings threats and formulate long-term, client-specific strategies.

• Collaborate with Underwriting, Finance, and Sales regarding claims experience, trends, renewal pricing, and sound commercial renewal tactics.

• Recruit, mentor, develop, and prepare client management professionals for succession.

• Build strategic connections with senior clients, brokers, and producer stakeholders.

• Engage in executive business reviews, benefit strategy discussions, renewal negotiations, and resolution of critical issues.

• Collaborate with Sales, Underwriting, Finance, Operations, Clinical, Network, Product, and other matrix functions.

• Convert business priorities and portfolio strategies into team goals and operational workflows.

• Ensure systematic account planning, renewal preparedness, risk management, and follow-through.

• Manage complex client and broker escalations, service recovery initiatives, and root-cause analysis improvement efforts.

• Assist in business planning and strategies aimed at portfolio performance, renewal, retention, growth, and demonstrating client value.

• Advocate for Large Group client and marketplace requirements across Cigna Global Health Benefits.

• Forge partnerships across Cigna Enterprise, including CHC domestic, Evernorth, and international health partners and regions.

• Report to the Vice President of Client Management – Large Group Segment for GHB.

⛳️ Requirements

• A Bachelor’s degree in a related field or equivalent relevant experience is required; an MBA is preferred.

• Over 5 years of experience in account management or benefit consulting, specifically in managing large, complex employer client relationships.

• At least 5 years of experience in employee benefits.

• Previous management/supervisory experience and/or proven abilities in this domain.

• Capability to mentor skilled client management professionals responsible for intricate accounts.

• Strong knowledge of the global health benefits landscape and complex employer-sponsored benefit programs is preferred.

• Exceptional skills in relationship and account management.

• Ability to influence senior client and broker stakeholders.

• Proficient negotiation, renewal, and escalation-management skills.

• Capability to collaborate with internal and external resources and clients to meet business objectives.

• Demonstrated experience with consultative client management methodologies.

• Ability to thrive in a fast-paced environment.

• Resilience.

• Willingness to travel as necessary to meet with clients and brokers in the market.

• Strong financial acumen, including the ability to interpret claims experience, medical trends, underwriting, pricing factors, and portfolio performance.

• Experience managing experience-rated accounts and complex renewal negotiations is preferred.

• Proven strategic thinking and portfolio management capabilities.

• Proactive and consultative approach.

• Skills in innovation management.

• Excellent communication, results orientation, strategic thinking, and teamwork skills.

• Ability to operate effectively within a highly matrixed organization and influence others.

• For remote work, a cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload is required.

🏝️ Benefits

• Medical, vision, and dental benefits commencing on the first day.

• Well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence.

• Eligibility for an incentive compensation plan.

• Remote work options available.

• Requirement for cable broadband or fiber optic internet for remote work.