Manager, Account Management – Large Group Segment

This is a fully remote position, open to applicants in United States.

📋 Description

• Strategically oversee, manage, and guide Strategic Client Managers and Senior Client Managers for Cigna Global Health Benefits’ Large Group portfolio.

• Manage portfolio performance in relation to persistency, revenue, membership growth, earnings, client experience, and strategic priority metrics.

• Propel portfolio management and renewal execution by identifying retention and earnings risks, while formulating multi-year client-specific strategies.

• Collaborate with Underwriting, Finance, Sales, and other matrix functions regarding claims experience, trends, renewal pricing, and sound commercial renewal methodologies.

• Recruit, lead, mentor, and develop professionals in client management.

• Foster executive relationship management, financial insight, consultative account planning, negotiation, and cross-functional leadership skills.

• Act as a market-facing leader for significant Large Group accounts and producer/broker relationships.

• Engage in executive business reviews, benefit strategy discussions, complex renewal negotiations, and resolution of critical issues.

• Coordinate solutions for intricate multinational benefit requirements across internal matrix partners.

• Convert business priorities and portfolio strategies into actionable team objectives and operating rhythms.

• Ensure thorough multi-year account planning, renewal readiness, risk management, and follow-through.

• Lead and facilitate client and broker escalations, service recovery, and root-cause enhancement initiatives.

• Support business planning and strategies for portfolio performance, renewal, retention, growth, client value demonstration, and enterprise initiatives.

• Advocate for Large Group client and marketplace needs within Cigna Global Health Benefits.

• Establish partnerships throughout Cigna Enterprise, including CHC domestic, Evernorth, and international health partners and regions.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent professional experience is required; an MBA is preferred.

• Over 5 years of experience in account management or benefit consulting, particularly managing large, intricate employer client relationships.

• More than 5 years of experience in employee benefits.

• Previous management or supervisory experience and/or demonstrated competencies in this area.

• Ability to mentor experienced client management professionals handling complex accounts.

• Strong comprehension of the global health benefits landscape and complex employer-sponsored benefit programs.

• Exceptional relationship-building and account management abilities.

• Capability to influence senior client and broker stakeholders.

• Strong skills in negotiation, renewal, and escalation management.

• Proficient in partnering with both internal and external resources and clients.

• Proven experience in consultative client management methodologies.

• Ability to thrive in a fast-paced environment.

• Resilience.

• Willingness to travel as necessary to meet clients and brokers in market.

• Strong financial understanding, including the ability to interpret claims experience, medical trends, underwriting, pricing considerations, and portfolio performance.

• Experience managing experience-rated accounts and complex renewal negotiations is preferred.

• Demonstrated strategic thinking and portfolio management capabilities.

• Proactive and consultative approach.

• Innovation management skills.

• Excellent communication, results orientation, strategic thinking, and teamwork capabilities.

• Ability to work effectively within a highly matrixed organization and influence others.

• If working remotely, a cable broadband or fiber optic internet connection with a minimum of 10Mbps download and 5Mbps upload speed is required.

🏝️ Benefits

• Medical, vision, and dental coverage starting on the first day.

• Access to well-being and behavioral health programs.

• 401(k) plan.

• Company-sponsored life insurance.

• Tuition reimbursement program.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence options.

• Eligibility for an incentive compensation plan.

• Remote work arrangement available.

• Requirement for cable broadband or fiber optic internet for home-based work.