Managed XSIAM Service Delivery Lead

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide exceptional onboarding and ongoing technical support for Managed XSIAM clients.

• Gather and evaluate customer security information to pinpoint areas for enhancement in detection coverage, alert quality, tenant maintenance, and automation use cases.

• Guide customers on best practices for alert tuning, data onboarding, and optimizing correlation.

• Foster ongoing improvements in customer security posture and measurable time-to-value achievements.

• Effectively manage incoming customer inquiries and prioritize them accordingly.

• Work in conjunction with the SOC engineering team to ensure timely and high-quality service delivery.

• Lead customer interactions, including onboarding sessions, security assessments, and proactive engagement meetings.

• Simplify complex detection and response concepts into actionable advice for various audiences.

• Collaborate with Unit 42's SOC engineering, Product, and MDR teams to maintain consistent service quality and cross-functional collaboration.

• Create and implement automation workflows that improve detection, response, and reporting efficiency.

• Advocate for customer needs internally and support enhancements and escalations.

• Assist in developing documentation, best practices, and scalable frameworks for the Managed XSIAM service.

⛳️ Requirements

• Over 5 years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations.

• Preferably experienced within enterprise cybersecurity or SaaS environments.

• Strong grasp of XDR, SIEM, and SOAR technologies, including incident and alert management, correlation development, and data source onboarding.

• Proven experience working alongside security analysts, engineers, and threat hunters in operational settings.

• Excellent communication skills for conveying complex security concepts to both technical and non-technical audiences.

• Analytical mindset with strong problem-solving skills and sound judgment for prioritizing tasks and managing complex customer requirements.

• A curious and growth-oriented mindset, with the ability to learn and adapt to new technologies and detection methodologies.

• Bachelor's degree in Computer Science, Information Security, or a related discipline.

• Applicants must not require immigration sponsorship; the employer will not sponsor work visas for this role.

🏝️ Benefits

• Reasonable accommodations for qualified individuals with a disability or special need.

• Commitment to equal opportunity employment and diversity.