Managed Services Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement, manage, and provide support for Windows Server environments across various MSP clients.

• Deploy, configure, upgrade, and troubleshoot Microsoft infrastructure services, such as Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, file and print services, along with other Windows roles and features.

• Assist in hybrid identity and access solutions that integrate on-premises Active Directory with Microsoft Entra ID and synchronization technologies.

• Install, configure, maintain, and troubleshoot Microsoft and third-party server applications, middleware, web services, scheduled services, and application dependencies.

• Engage in server builds, platform upgrades, application migrations, hardware refreshes, and data center modernization projects.

• Diagnose operating system, authentication, application, virtualization, storage, backup, and performance issues, escalating more complex problems as needed.

• Implement security hardening, patching, vulnerability remediation, configuration standards, and privileged-access practices.

• Develop and support highly available and resilient solutions utilizing Windows failover clustering, load balancing, virtualization, backup, replication, and disaster recovery technologies.

• Create and maintain PowerShell scripts for administration, reporting, health checks, and repeatable operational tasks.

• Draft and maintain build documents, support procedures, configuration records, and knowledge articles.

• Collaborate with customer stakeholders and senior technical personnel to capture requirements, communicate progress and risks, and facilitate implementation and transition to operations.

• Work alongside networking, security, cloud, database, and application teams to deliver solutions and resolve cross-platform incidents.

• Participate in an on-call rotation and provide support for critical incidents, problem management, and service restoration.

⛳️ Requirements

• Minimum of 3 years of relevant experience in a Systems Engineer, Windows Engineer, Infrastructure Engineer, Systems Administrator, or similar capacity within an MSP or enterprise environment.

• Proficient knowledge of currently deployed Windows Server versions, including installation, configuration, lifecycle management, patching, security, performance monitoring, and troubleshooting.

• Hands-on experience with Active Directory Domain Services, Group Policy, DNS, DHCP, certificate services, trusts, replication, authentication, and identity-related troubleshooting.

• Familiarity with Microsoft server platforms and services such as IIS, Remote Desktop Services, Windows file services, failover clustering, and Microsoft SQL Server infrastructure dependencies.

• Experience in supporting enterprise applications, including installation, upgrades, service accounts, certificates, dependencies, integrations, performance monitoring, and vendor escalation.

• Proficiency with Hyper-V and/or VMware virtualization, covering virtual machine lifecycle management, clustering, capacity, performance, and high-availability concepts.

• Working knowledge of PowerShell for administration, data collection, and repeatable operational tasks.

• Acquainted with enterprise server hardware and storage platforms, including firmware, drivers, RAID, SAN/NAS connectivity, multipathing, and hardware diagnostics.

• Experience with backup, recovery, replication, and disaster recovery processes for Windows workloads and applications.

• Understanding of TCP/IP, routing, switching, VLANs, firewalls, load balancers, name resolution, certificates, and network troubleshooting in relation to Microsoft systems and applications.

• Familiarity with Microsoft Entra ID, Azure integration, and hybrid management concepts, along with practical experience in supporting on-premises environments.

• Ability to adhere to established designs and implementation plans, contribute to migration and testing activities, and produce clear operational documentation.

• Strong analytical, troubleshooting, documentation, communication, and customer service skills.

• Capability to effectively engage in technical discussions, manage assigned priorities, and escalate issues appropriately.

• Practical implementation skills paired with sound technical judgment.

• Strong operational discipline and meticulous attention to detail.

• Capacity to take ownership of assigned tasks and prioritize responsibilities effectively.

• Excellent cross-functional collaboration and knowledge-sharing abilities.

• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred, or equivalent work experience.

• Ability to work efficiently with customer stakeholders and senior technical resources.

• Capability to support multiple customer environments within an MSP framework.

• Ability to collaborate with networking, security, cloud, database, and application teams.

• Willingness to participate in an on-call rotation and support critical incidents, problem management, and service restoration.

• Strong customer focus paired with clear technical communication.

• Relevant Microsoft certifications or demonstrable expertise is preferred.

• Experience with Microsoft System Center, Windows Admin Center, endpoint or server management platforms, monitoring tools, and configuration-management technologies is preferred.

• Familiarity with Microsoft Exchange Server, Active Directory Federation Services, public key infrastructure, SQL Server administration, or other specialized Microsoft server products is preferred.

• Experience in regulated environments and implementing controls aligned with PCI DSS, HIPAA, CIS, or NIST is preferred.

• ITIL Foundation certification or practical experience with incident, problem, change, and configuration management processes is preferred.

🏝️ Benefits

• Continuous opportunities for professional growth and leadership development.

• Comprehensive health, wellness, and financial benefits.

• Access to world-class facilities and the technology necessary to thrive, whether in-office or remotely.

• Medical, vision, and dental insurance.

• 401(k) plan.

• Flexible spending options.