LTSS Care Management Support Coordinator II

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assist in administrative care management tasks for LTSS Waiver members

• Conduct outreach to members via phone

• Respond to incoming calls and act as a primary support contact for both members and providers

• Organize service scheduling and facilitate next steps in care plans

• Link members to health plan and community resources

• Clarify procedures and protocols related to care plans

• Aid in member onboarding and dispatch welcome letters, communications, and educational resources

• Record and maintain non-clinical member documentation

• Provide necessary records to providers as required

• Make referrals to address Social Determinants of Health issues

• Execute additional duties as assigned

• Adhere to all policies and standards

⛳️ Requirements

• High School diploma or GED equivalent

• 1–2 years of relevant experience

• Preference will be given to candidates residing in Illinois

• Preference for candidates with experience in managed care, data entry, HCBS waiver services, or healthcare administration

• Availability required Monday through Friday, 8:00 a.m.–5:00 p.m. CT during training and 8:00 a.m.–4:30 p.m. CT thereafter

• Familiarity with local benefits and resources is desirable

• Ability to adhere to policies, standards, state requirements, and regulatory guidelines

🏝️ Benefits

• Competitive salary

• Health insurance coverage

• 401K retirement plan

• Stock purchase program

• Tuition reimbursement opportunities

• Paid time off in addition to holidays

• Flexible work arrangements, including remote, hybrid, field, or office schedules

• Additional incentives may be included in total compensation

• Equal opportunity employer dedicated to diversity