LTL/FTL Operations Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee shipments and update estimated arrival times and actual arrival times in the TMS and customer portals.

• Upload and attach proof of delivery documents to the appropriate shipments.

• Monitor and resolve operational challenges during overnight shifts.

• Record outstanding issues and ensure clear transitions to the daytime team.

• Maintain accurate, comprehensive, and current shipment records across various systems.

• Support service continuity as shipment volumes increase.

• Assist in training a new team member for weekend coverage when necessary.

⛳️ Requirements

• 1–3 years of experience in logistics, freight operations, transportation coordination, or logistics customer service.

• Familiarity with a transportation management system (TMS); experience with Sunnybrook is a plus.

• Excellent written English communication skills.

• Ability to operate multiple systems concurrently, including TMS platforms, customer portals, and email.

• Proficiency in Microsoft Excel and general administrative tasks performed on a computer.

• Demonstrated reliability, punctuality, and attendance, especially for night or overnight shifts.

• Recommended fiber internet connection of 100/50 Mbps.

• Backup internet must be capable of at least 20 Mbps.

• Quiet and suitable home workspace.

• Wired Ethernet connection preferred during work hours.

• Power backup (UPS) preferred in areas with frequent outages.

🏝️ Benefits

• HMO and healthcare benefits.

• Accrued leave credits starting after the third month of engagement.

• Work remotely from home.

• Structured onboarding process and client-specific training.

• Collaborative and supportive team environment.