Loyalty Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Make regular outbound calls to high-value players to enhance revenue and retention

• Discover ways to increase player engagement and offer personalized incentives

• Establish trustworthy relationships with players, acting as their main advocate and concierge

• Create and present distinctive rewards and incentives tailored to player preferences and behavior

• Recognize and fulfill player needs, including reassurance, rewards, and resolving issues

• Address inquiries related to rewards, loyalty programs, and account advantages

• Oversee and facilitate requests for player withdrawals

• Work collaboratively with internal teams to relay player feedback and address player requirements

• Contribute player insights to shape future offer strategies

⛳️ Requirements

• Background in customer service or roles that involve direct interaction with players

• Proficiency in English

• Strong, empathetic, and persuasive communication skills, both verbally and in writing

• Capability to identify sales opportunities and direct players toward appropriate offers

• Comfort with making outbound calls as an essential aspect of the position

• Skill in resolving issues with empathy and achieving positive results

• Ability to take ownership of problems and opportunities from beginning to end

• Consistent follow-through on commitments made to players

• Competence in making informed decisions regarding custom rewards and player requests within company policies

• Ability to balance player satisfaction with business objectives

🏝️ Benefits

• Remote work available within Brazil

• Full-time employment