Loan Specialist – Sales

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver direct-to-consumer auto finance and refinancing solutions.

• Address inquiries from customers who have already been approved for refinancing.

• Present and clarify additional finance and coverage options.

• Structure loans and propose optional coverages.

• Oversee loans through the necessary steps for funding.

• Prepare loans for the contracting phase.

• Contact borrowers to review electronic and title documents.

• Ensure that all documents are signed and properly tracked.

• Manage loan statuses and quickly rectify any errors.

• Assess customer needs and offer customized finance and refinancing options.

• Deliver outstanding customer service and address issues swiftly.

• Guide loan applications from initiation to completion.

• Complete and submit necessary documentation while coordinating with support departments.

• Make over 60 outbound calls daily, achieving 3–5 hours of talk time, texting, and emailing.

• Maintain product knowledge and enhance sales skills.

• Manage expectations and address objections using a consultative sales technique.

• Operate within the guidelines set by lending partners.

• Assist customers throughout the document signing process and gather required stipulations.

• Follow up consistently until loans are fully funded.

• Conduct quality assurance using lender information, state information, documentation, notations, and checklists.

• Collaborate effectively with team members and other departments.

• Comply with regulatory and company policies.

• Organize and manage a structured pipeline.

• Undertake additional responsibilities as needed.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• An associate's or bachelor's degree is highly desirable.

• Proficiency in speaking, reading, and writing fluent English.

• Strong verbal and written communication abilities.

• Capacity to communicate effectively with all levels within the organization.

• Ability to establish and sustain effective working relationships.

• Exceptional presentation skills.

• Basic computation skills are necessary.

• Strong organizational, time management, and prioritization abilities.

• Excellent reasoning and critical thinking skills.

• Capability to follow detailed written or oral instructions.

• Proficiency in Microsoft Office and Microsoft Teams.

• Intermediate proficiency in Excel.

• Ability to navigate various systems and platforms.

• Experience with CRMs is preferred.

• Must possess a desktop or laptop PC capable of installing and running the Windows App.

• The device must support a hardwired Ethernet connection.

• Reliable internet connection with minimum speeds of 50 Mbps download and 10 Mbps upload is required.

• Must provide personal headset, mouse, and keyboard.

• Availability to work on weekends is essential.

🏝️ Benefits

• Equal opportunity employer.

• Opportunities for learning, growth, and success.

• Employer-provided limited IT support for personal devices.