Loan Servicing Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Respond to inquiries from clients and internal teams concerning billing statements, account status, and adjustments.

• Address inquiries related to promissory notes and the loan funding process.

• Oversee the loan-service inbox and manage requests, documents, and deliverables.

• Administer Core Lending loan-closing procedures and verify closing details in original documents and the lending platform.

• Facilitate loan disbursements and confirm wire and ACH instructions in line with approved credit policies.

• Coordinate requested disbursements with the Finance Department.

• Execute collection calls in compliance with FDCPA standards.

• Process returned mail, late notices, account modifications, and servicing documentation.

• Maintain prompt communication with Client Services and manage a high volume of phone and email interactions.

• Ensure accurate maintenance of borrower and loan records within internal systems.

• Review and process requests for account maintenance, such as address and banking changes.

• Guarantee adherence to internal lending policies and servicing protocols.

• Assist with the review of loan documentation and quality assurance efforts.

• Organize, track, and uphold loan-related files and correspondence.

• Escalate borrower issues and concerns regarding delinquency as necessary.

• Support departmental reporting and operational initiatives.

• Collaborate with Finance and Client Services to address borrower requests.

• Manage various priorities while fulfilling service-level expectations.

• Execute additional administrative and operational tasks as assigned.

⛳️ Requirements

• Over 3 years of experience in Loan Collections, Loan Closing, Quality Control, or Client Services.

• Background in loan servicing or lending operations.

• Demonstrated experience in client or borrower service.

• Knowledge of loan documentation and closing procedures.

• Experience in collections and understanding of FDCPA standards.

• Strong attention to detail and commitment to quality control.

• Experience managing wire or ACH transactions.

• Ability to effectively manage high volumes of phone and email communications.

• Excellent administrative organization and follow-through abilities.

• Expertise in customer service.

• Background in loans, closing, loan processing, and loan administration.

🏝️ Benefits

• Medical, dental & vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for the employee and dependents).

• Short and long-term disability benefits.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, Vacation, or Sick Leave).

• Fully remote work-from-home option.

• Long-term growth opportunities within lending, banking operations, financial services, or loan servicing roles.