Loan Processor, Client Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Prepare and finalize loan application details within GEM.

• Submit applications via Apply Online.

• Oversee loan files from submission until settlement.

• Follow up with clients to gather outstanding documents and information.

• Provide friendly and proactive updates to clients throughout the loan process.

• Coordinate with lenders to ensure the continuous progress of applications.

• Review files for any missing information or potential delays.

• Maintain precise notes, tasks, and status updates in JAM / Sales Trek.

• Keep the broker informed about the progress of applications.

• Escalate complex lending scenarios or compliance issues as necessary.

⛳️ Requirements

• Minimum of 2 years’ experience assisting an Australian mortgage broker.

• Experience in managing multiple active loan files at various stages.

• Organized, proactive, and confident in communicating with Australian clients and lenders.

• Strong understanding of Australian home loan processes, lender requirements, and loan documentation.

• Practical experience with Apply Online and mortgage processing or CRM systems.

• Familiarity with GEM, JAM / Sales Trek, or another Australian aggregator environment is highly regarded.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Supportive and collaborative work environment.

• Access to the latest tools and technologies in the industry.