Loan Modification Title Associate, Default Services – Loan Modification Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Initiate national title orders

• Aid in onboarding new clients

• Deliver daily reports on new national title orders

• Collaborate with both internal and external clients, responding to inquiries and gathering feedback

• Ensure consistent communication with internal teams, clients, management, and management companies

• Act as a point of contact for client escalation matters

• Support the implementation process for new clients

• Report new orders and relay turnaround times to the business unit

• Address inquiries and feedback in a professional and timely manner

• Carry out additional duties as assigned

⛳️ Requirements

• High School diploma or equivalent is mandatory

• Minimum of 1 year experience in administrative roles and customer service

• Familiarity with the real estate, title insurance sector, and vendor management

• Demonstrated customer service capabilities

• Advanced computer proficiency

• Expertise in Microsoft software applications

• Exceptional attention to detail

• Capacity to handle multiple tasks in a dynamic environment while navigating various systems

• Outstanding verbal and written communication abilities

• Quick learner of new skills, processes, and protocols

• Availability to work Monday through Friday, from 7:00 AM to 4:00 PM

🏝️ Benefits

• Health insurance

• Vision insurance

• Dental insurance

• Life insurance

• 401(k) plans

• Employee Stock Purchase Plan

• Paid vacation and sick leave

• Reasonable accommodations for qualified individuals with disabilities and disabled veterans