LMS Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the daily administration of Government-approved learning management systems and their associated training technologies.

• Set up and manage course catalogs, learning pathways, prerequisites, assignments, and completion criteria within authorized administrative rights.

• Facilitate learner enrollment, role-based access, and administrative permissions in collaboration with designated training and Government platform managers.

• Upload, configure, test, and publish authorized computer-based training packages, assessments, reference materials, and course modifications.

• Verify course launch, navigation, bookmarking, assessment scoring, and completion reporting prior to distributing new or revised learning materials.

• Resolve issues related to learner access, enrollment, course-launch, and completion records; document solutions and coordinate escalations with platform support teams.

• Oversee course availability and administrative challenges impacting scheduled training; communicate risks and coordinate corrective measures.

• Keep accurate training records and generate reports on enrollment, completion, overdue training, and course utilization.

• Reconcile inconsistencies among learning-system records, instructor attendance logs, and other approved training documentation.

• Assist in testing authorized platform modifications, content updates, and interfaces; document outcomes and coordinate necessary approvals.

• Maintain administrative procedures, troubleshooting manuals, configuration records, and an auditable history of course and system alterations.

• Safeguard learner information and adhere to relevant privacy, security, accessibility, and records-management standards.

• Collaborate with geographically dispersed training and technical teams across various time zones.

⛳️ Requirements

• Bachelor’s degree in information technology, education, instructional technology, business, or a related field, or an equivalent combination of education and relevant experience.

• Minimum of three years of experience in supporting learning management systems, learning technologies, or closely related application administration.

• Proven experience in administering course catalogs, enrollments, assignments, permissions, and training completion records.

• Familiarity with SCORM-based course packages and troubleshooting digital learning delivery and completion challenges.

• Experience in testing and publishing approved learning content while maintaining controlled course versions.

• Proficient in Microsoft Excel with the ability to validate training data, reconcile discrepancies, and generate clear reports.

• Strong troubleshooting, documentation, customer service, and coordination abilities.

• Working knowledge of accessibility, privacy, and security concerns related to learning systems and learner records.

• Capability to obtain and maintain necessary Government system access and fulfill applicable Tier 3 background investigation requirements.

• Ability to complete mandatory privacy, security, and information handling training.

• No specific professional certification is mandated.

• Preferred: Experience supporting Joint Knowledge Online or similar enterprise learning management systems.

• Preferred: Knowledge of federal healthcare or other regulated training environments.

• Preferred: Experience in troubleshooting SCORM content created using Articulate Storyline, Rise, or Adobe Captivate.

• Preferred: Familiarity with approved data exports, application interfaces, reporting tools, and learning system integrations.

• Preferred: Experience collaborating with instructional designers, training coordinators, and geographically dispersed instructors.

• Preferred: Relevant learning platform, information technology, or application support certification.

🏝️ Benefits

• Comprehensive medical, dental, & vision insurance beginning the first of the month after joining.

• 401(k) plan with employer contributions that are immediately vested; no matching required.

• Generous Paid Time Off (PTO).

• One additional day of paid wellness leave each calendar year.

• Ten federal holidays.

• Pet insurance.

• Tuition reimbursement.

• Internal training programs.

• Company-sponsored industry certifications.

• Team building activities.

• Community volunteering opportunities.

• Quarterly HQ days.

• Wellness events.

• Happy hours.

• Family fun events.