Live Chat Support Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to incoming live chats within the established response timeframe.

• Address common inquiries directly by utilizing the knowledge base.

• Create and monitor tickets for issues that require assistance from another team.

• Keep detailed records of every interaction.

• Identify recurring issues and bring them to the attention of the team lead.

• Maintain a warm, personable tone, even during peak times.

⛳️ Requirements

• At least one year of experience in customer service, live chat, call center, or retail support.

• Quick and precise typing skills, with proficiency in clear written English.

• Familiarity with helpdesk tools such as Zendesk, Freshdesk, or Intercom.

• Ability to remain patient under high volume and handle frustrated customers calmly.

• A dependable home internet connection and a quiet environment for working UK hours.

• Experience in e-commerce or subscription support is a plus.

• Background in managing multiple chats simultaneously is advantageous.

• Knowledge of writing for knowledge bases is a beneficial asset.

🏝️ Benefits

• Fully remote work from home.

• Guidance on equipment setup.

• Comprehensive induction and training provided.

• Access to a supportive team lead and manager during working hours.

• Realistic chat targets.

• Opportunities for advancement into senior support or team lead positions.