Licensing Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Initiate and oversee the lifecycle of agents appointed with various Globe Life companies to facilitate product sales authorization.

• Maintain precise agent records across Mainframe, SOAR, CELS, OnBase, and government portals.

• Gather, assess, and confirm licensing data from diverse sources and promptly update records with meticulous attention to detail.

• Ensure the accurate establishment of agent hierarchy and licensing information to support downstream processes, such as commission payments.

• Secure and manage sensitive agent information in accordance with internal and external privacy regulations.

• Review appointment requests and verify that agents fulfill licensing and company criteria.

• Process appointments, terminations, demographic changes, and biographical updates.

• Monitor the shared inbox and address inquiries from agents, internal departments, or external regulatory agencies.

• Communicate with state Departments of Insurance and vendors on behalf of the company.

• Escalate workflow issues, system discrepancies, or agent concerns to supervisors.

• Respond to agent inquiries via phone and email, providing guidance and support.

⛳️ Requirements

• High school diploma or equivalent work experience.

• 0–1 year of relevant administrative or office experience is required.

• Experience in insurance or licensing is advantageous, but not mandatory.

• Basic understanding of administrative or data entry tasks.

• Ability to learn compliance-driven processes through training.

• Strong attention to detail and accuracy when entering data and managing documentation.

• Capability to maintain confidentiality and adhere to established procedures for handling sensitive information.

• Willingness and ability to learn various systems, including internal platforms and external government portals.

• Basic proficiency in Microsoft Office (Outlook, Word, Excel).

• Clear written and verbal communication skills.

• Ability to follow instructions and respond in a professional manner.

• Dependable, organized, and capable of maintaining focus during repetitive or routine tasks.

• Open to feedback and guidance from supervisors and team leads.

• Reliable and consistent attendance during your assigned shift.

• Ability to work full-time and/or part-time based on the specifications of the position.

🏝️ Benefits

• Competitive compensation designed to reflect your expertise and contribution.

• Comprehensive health, dental, and vision insurance plans.

• Robust life insurance benefits.

• Retirement plans, including company-matched 401k and pension plan.

• Paid holidays and time off.

• Parental leave.

• Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals.

• Company-paid counseling for mental health, stress management, and work-life balance.

• Continued education reimbursement eligibility.

• Company-paid FLMI and ICA courses.

• Discounted Texas Rangers tickets.