Licensed P&C Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +38 more states.

📋 Description

• Manage customer inquiries via phone calls, emails, and chats, including handling escalations.

• Offer assistance with policy servicing, billing inquiries, coverage details, and policy modifications.

• Enter and monitor information in the relevant databases.

• Collaborate with various departments to identify, analyze, and enhance processes.

• Engage, motivate, educate, and mentor both new hires and existing employees.

• Recognize opportunities for process improvement.

• Coordinate with other departments when follow-up is necessary to fulfill customer requirements.

• Initiate, carry out, communicate, and document projects as necessary.

• Address complex questions and concerns, referring other inquiries to the appropriate departments.

• Participate in paid training sessions from Monday to Friday during business hours between 8:00 AM and 6:00 PM EST.

• Work Monday through Friday post-training, scheduled between 8:00 AM and 8:00 PM EST.

⛳️ Requirements

• An active Property & Casualty (P&C) or Personal Lines insurance license is required.

• A strong passion for assisting customers and providing outstanding service.

• Excellent verbal and written communication abilities.

• Capability to navigate intricate customer inquiries and identify effective solutions.

• Strong attention to detail and precision when documenting customer interactions.

• Ability to handle multiple priorities in a fast-paced setting.

• A collaborative attitude and dedication to ongoing learning.

• A background investigation is mandatory.

• Must have a dedicated, private home workspace that is free of distractions, equipped with suitable desk and seating.

• Reliable internet connection with minimum speeds of 50 MB download and 5 MB upload is required.

• Allstate typically does not sponsor individuals for employment-based visas for this position.

🏝️ Benefits

• Paid training for a duration of 8 weeks.

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

• Monthly reimbursement for connectivity for employees eligible to work from home.

• Opportunities for professional growth and continuous learning.