Licensed Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +8 more locations.

📋 Description

• Address customer inquiries and concerns through phone and email communication.

• Respond to questions regarding eligibility and coverage options.

• Modify existing policies as needed.

• Assist customers with the process of submitting claims.

• Handle cancellations and non-renewals effectively.

• Clarify any billing-related questions.

• Document customer interactions and update policy details accordingly.

• Manage inbound customer calls and perform outbound follow-ups.

• Deliver quick, precise, and friendly customer service.

• Assess risk and ensure underwriting quality.

• Align premiums with exposure and execute transactions within the established underwriting authority.

• Adhere to underwriting, compliance, and service standards.

• Complete new business applications for existing clients as required.

• Achieve established service and production targets.

• Cultivate relationships with policyholders, agents, and brokers.

• Assist customers in resolving their insurance and policy needs.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Active Property & Casualty (P&C) or Personal Lines insurance license in your state of residence.

• Prior experience in a customer-facing insurance service position.

• Associate or bachelor’s degree is preferred.

• Experience in underwriting and/or insurance sales is preferred.

• Excellent customer service and communication abilities.

• Strong organizational skills with attention to detail.

• Capability to manage multiple priorities in a dynamic environment.

• Collaborative, solution-oriented mindset with problem-solving and critical-thinking capabilities.

• Proficient in computer skills.

• Familiarity with Dynamics, Genesys, and Microsoft applications is a plus.

• Experience working in a hybrid or remote setting is preferred.

• Reliable high-speed internet connection.

• Availability for a full-time, 40-hour work week from Monday to Friday, with occasional rotating Saturdays (approximately every 4–6 weeks).

🏝️ Benefits

• Eligibility for overtime pay.

• Medical, dental, and vision insurance coverage.

• Flexible spending account (FSA) and health savings account (HSA) options.

• Life insurance coverage.

• Retirement benefits.

• Paid time off.

• Tuition reimbursement programs.

• Generous 401K matching contributions.

• Volunteer benefits.

• Paid vacation time.

• Educational incentives.

• Family-friendly benefits.

• Investment incentives.

• Opportunities for professional growth and internal career advancement.

• Fully remote work option available within the continental United States.

• In-office or hybrid work option from the Mount Laurel, NJ office.