Licensed Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt, precise, and responsive information and services to policyholders and agents regarding Personal Lines products, plans, and programs.

• Independently resolve policy-related issues within the designated scope.

• Escalate issues as necessary.

• Identify, assess, and take ownership of customer policy requirements.

• Promote high levels of customer satisfaction, business growth, and retention.

• Participate in mandatory full-time training from Monday to Friday, 9:00am to 5:30pm EST.

• Begin shifts between 8:00am and 10:30am EST.

• Work one weekend day, either Saturday or Sunday, with an alternate mid-week day off.

⛳️ Requirements

• An active P&C Producers insurance license is REQUIRED.

• A minimum of 2 years of relevant Customer Service experience is required.

• An Associate's degree or over 1 year of Insurance experience is preferred.

• Capability to review, record, and organize written data from various sources without a predefined format.

• Strong communication and interpersonal skills.

• Reliable internet connection with a minimum upload speed of 5Mbps and download speed of 25Mbps.

• A quiet, secure, and distraction-free workspace.

• Consistent attendance and active participation during mandatory training sessions.

• Weekend rotation is required following onboarding and training.

• We are not hiring in NY, CA, AK, HI, NM, or IL.

🏝️ Benefits

• Paid training.

• Flexible Time Off Annual Accrual - 15 days.

• All necessary equipment is provided.

• Flexibility in the workplace.

• Opportunities for professional development.

• Access to Employee Resource Groups.

• Comprehensive benefits that support life and well-being.

• Potential for commission and/or bonus earnings under a corresponding compensation plan.