Licensed Customer Care Agent – Day Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research and address inquiries related to both insurance and non-insurance customer service through various channels such as phone, email, text, chat, and social media.

• Deliver outstanding customer support across multiple platforms promptly and effectively.

• Resolve customer issues, improve negative experiences, and foster positive relationships with clients.

• Implement company guidelines to ensure compliance of claims and policies, and assess when exceptions may be warranted.

• Respond to customer inquiries and supply information on insurance and non-insurance topics.

• Inform customers about available products and assist them in purchasing additional coverage.

• Handle new customer registrations, incoming claims, and ongoing fulfillment responsibilities.

• Utilize ticketing software, back-office applications, and digital tools to oversee and track performance metrics.

• Execute data entry tasks and fulfill other assigned responsibilities.

⛳️ Requirements

• Previous experience in a customer service position with significant customer interaction.

• Familiarity with ticketing software (such as Zendesk, Kustomer, Gladly, etc.).

• A proactive attitude – willing to take the necessary actions to complete tasks.

• Strong verbal and written communication skills.

• Proficient administrative and computer skills.

• Keen attention to detail in all assignments.

• Entrepreneurial spirit and a genuine passion for pets.

• Current Property & Casualty Insurance License.

• Availability to work the shift from 9:00 AM to 5:30 PM EST.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance coverage.

• Basic Life Insurance provided at no cost to employees.

• Company-sponsored short-term and long-term disability insurance.

• 12 weeks of fully paid Parental Leave.

• Health Savings Account (HSA) options available.

• Flexible Spending Accounts (FSA) offered.

• Retirement savings plan participation.

• Personal Paid Time Off (PTO) provisions.

• Paid holidays and a designated company-wide Wellness Day off.

• Paid time off allocated for volunteering at nonprofit organizations.

• A pet-friendly office atmosphere.

• Commuter benefits available.

• Group Pet Insurance options.

• On-the-job training and opportunities for skills development.

• Access to an Employee Assistance Program (EAP).